Terry Watson
Walker,United States
Summary
Accomplished Fleet Operations Manager with a proven track record at CINTAS, enhancing operational efficiency and fleet management. Expert in route optimization and cost control, leading to significant savings and improved vehicle lifespan. Skilled in fostering team collaboration and driving incident investigation processes, ensuring safety and compliance. Achieved a notable increase in customer satisfaction through strategic planning and effective communication.
Overview
30
30
years of professional experience
Work History
Fleet Operations Manager
CINTAS, Professional Uniform and Facility Services
09.2018 - 10.2024
- Implemented comprehensive training programs to ensure driver safety and compliance with regulations.
- Facilitated open lines of communication between drivers, mechanics, and leadership to foster a collaborative work environment.
- Negotiated favorable contract terms with service providers, leading to significant savings on essential services such as tires, towing, preventive maintenance, and collision/appearance work.
- Implemented preventive maintenance programs, significantly reducing repair costs and extending vehicle life spans.
- Optimized routing strategies, resulting in decreased fuel consumption and expenses.
- Streamlined maintenance processes for improved vehicle performance and reduced downtime.
Service Coordinator
CINTAS, Professional Uniform and Facility Services
06.2015 - 08.2018
- Served as a primary point of contact for service sales representatives, addressing inquiries, providing updates, and training.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and service representatives.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
Stockroom Manager
CINTAS, Professional Uniform and Facility Services
06.2012 - 05.2015
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Streamlined order processing with accurate and timely documentation of incoming shipments.
- Coordinated cross-functional teams during peak periods to ensure adequate staffing levels were maintained for smooth operation of the stockroom.
- Developed and maintained a strong team culture, fostering open communication, collaboration, and mutual respect among staff members.
- Optimized warehouse layout for easy access and efficient movement of goods, increasing overall workflow efficiency.
- Developed strong relationships with suppliers to negotiate better pricing and delivery terms, reducing overall costs.
- Leveraged advanced technology solutions for improved inventory control and tracking systems, enabling real-time visibility of stock levels at all times.
Service Coordinator
CINTAS, Professional Uniform and Facility Services
06.2008 - 05.2012
- Served as a primary point of contact for service sales representatives, addressing inquiries, providing updates, and training.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and service representatives.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
Service Supervisor
CINTAS, Professional Uniform and Facility Services
06.2003 - 05.2008
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Hired, managed, developed and trained staff, established and monitored goals,and conducted performance reviews.
Route Sales Representative
CINTAS, Professional Uniform and Facility Services
04.2001 - 05.2003
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maintained customer retention through contract renewals and relationship building.
Meat Market Manager
Winn Dixie Supermarket
06.1994 - 05.2001
- Launched seasonal promotions and in-store events to drive foot traffic while showcasing diverse product offerings.
- Maintained compliance with food safety regulations through regular inspections and proper employee training.
- Managed staff scheduling, training, and development to ensure optimal team productivity.
- Conducted regular equipment maintenance checks to ensure optimal functionality of all meat processing machinery.
- Implemented strategic merchandising plans for increased sales and profit margins.
- Managed inventory levels.
Education
High School Diploma -
Walker High School
Walker, LA05.1993
Skills
- Operational Efficiency
- Incident Investigation
- Transportation Planning
- Fleet Management
- Route Optimization
- Cost Control
- Fuel management
- Operations and logistics
- Vehicle inspections
Timeline
Fleet Operations Manager
CINTAS, Professional Uniform and Facility Services
09.2018 - 10.2024
Service Coordinator
CINTAS, Professional Uniform and Facility Services
06.2015 - 08.2018
Stockroom Manager
CINTAS, Professional Uniform and Facility Services
06.2012 - 05.2015
Service Coordinator
CINTAS, Professional Uniform and Facility Services
06.2008 - 05.2012
Service Supervisor
CINTAS, Professional Uniform and Facility Services
06.2003 - 05.2008
Route Sales Representative
CINTAS, Professional Uniform and Facility Services
04.2001 - 05.2003
Meat Market Manager
Winn Dixie Supermarket
06.1994 - 05.2001
High School Diploma -
Walker High School
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