Stephanie Webb
Carthage,TN
Summary
Skilled team player with strong background in medical environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable Medical Assistant/Phlebotomist focused on going above and beyond to support team and serve customers. Trained in Phlebotomy and offering top-notch Medical abilities. Motivated to continue to learn and grow as a medical professional. Hardworking Medical Assistant/Phlebotomist focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
CareXM
09.2021 - Current
- Worked with patients in supporting role to handle needs such as clinical appointments, referrals processing and benefits explanations
- Presented patients' needs to interdisciplinary staff and helped coordinate resolutions
- Categorized patient inquiries to track trend patterns, identify care improvement opportunities and report to senior management
- Investigated patient inquiries to achieve satisfactory resolution
- Helped patients obtain necessary services to meet healthcare needs
- Used good judgment to help solve problems
- Researched available policies, procedures and resources to support patient and family needs
- Used good organizational skills to manage workload
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
Medical Assistant
Southwest Nephrology
06.2021 - 09.2021
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Prepared specimens for outside lab testing, as ordered by the physicians
- Answered phone calls and scheduled or followed-up on appointments
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Completed EKGs and ECGs by attaching electrodes to patient's chest, arms, and, legs, manipulating switches on machine to obtain readings
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Dr Joeseph Cox MD
05.2019 - 04.2021
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Improved clinical operations and productivity by promoting efficient patient flow
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR)
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Homemaker
Stay At Home Parent
07.2016 - 05.2019
- Adopted 2 children I was a stay at home mother but now I am ready to go back to work
Phlebotomist
Labcorp
03.2013 - 07.2016
- Collected units of blood for medical examinations through venipuncture and capillary puncture
- Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients
- Prepared tools, equipment, and machinery to safely draw blood and transport samples
- Collaborated and communicated with patients, Doctors, and lab officials to ensure cohesive team environment
- Filed and updated patients' records and lab test orders in department's database
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work
- Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods
- Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria
- Verified normal iron level's in the individual's blood with the use of hemoglobin tests
- Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage
- Retrieved samples from arteries and veins based on the specific patient's factors and requirements of each diagnostic test
- Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process
- Monitored processes and recommended methods for improvement
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Traveling Phlebotomist
Med Lab
02.2012 - 03.2013
- Collected units of blood for medical examinations through venipuncture and capillary puncture
- Extracted blood specimens in accordance with lab guidelines and procedures with minimal bruising to patients
- Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work
- Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Filed and updated patients' records and lab test orders in department's database
- Determined the suitability of tissue and fluid donors based on factors such as vital signs and documented medical history
- Retrieved samples from arteries and veins based on the specific patient's factors and requirements of each diagnostic test
- Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage
- Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process
- Detailed the results of each analysis in reports to the treating clinical professionals
- Verified normal iron level's in the individual's blood with the use of hemoglobin tests
- Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria
- Addressed concerns quickly to avoid lasting issues
- Collaborated with laboratory staff to ensure proper handling, storage, and shipment of specimens for accurate test results.
- Assisted in training new phlebotomists on proper techniques, resulting in increased team competency levels.
Medical Assistant
Dr. Thomas Moran
12.2010 - 02.2012
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Prepared specimens for outside lab testing, as ordered by the physicians
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Organized, reviewed, and forwarded incoming test results to the physicians
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
- Communicated with patients and families proactively to gather information on patient's condition
- Sterilized and positioned instruments and equipment for examinations and procedures
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
- Administered oral and parenteral medications and immunizations as directed by supervising the physicians
- Improved clinical operations and productivity by promoting efficient patient flow
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Prepared treatment rooms for patient examinations
- Prepared patients for examinations, procedures, and treatments
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Interviewed patients to obtain medical information and document vital signs
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Supported operations with consistent maintenance and updates of corporate files and records
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Certificate of Technical Studies - Medical Billing & Coding
DeVry University
05-2025
Diploma - Medical Assistant
Kaplan College Southeast
03.2012
Skills
- Microsoft Office
- HIPAA
- Typing
- Patient care
- Medical coding
- Windows
- Medical office experience
- Microsoft Excel
- Medical billing
- Communication skills
- Supervising experience
- Microsoft Word
- Medical terminologies
- HIPAA compliance
- Vital sign monitoring
- Patient scheduling
- Medical procedures
- Patient relations
- Vital signs and examinations
- Patient assessments and care
- Patient support
- Sterilize instruments
- Office support
- Medical terminology
- Multitasking
- Medical terminology knowledge
- Flexible scheduling
- EMR / EHR
- Patient confidentiality
- Claims processing
- Electronic medical records
Certification
- CPR Certification
- Certified Medical Assistant
Timeline
Patient Care Advocate
CareXM
09.2021 - Current
Medical Assistant
Southwest Nephrology
06.2021 - 09.2021
Medical Assistant
Dr Joeseph Cox MD
05.2019 - 04.2021
Homemaker
Stay At Home Parent
07.2016 - 05.2019
Phlebotomist
Labcorp
03.2013 - 07.2016
Traveling Phlebotomist
Med Lab
02.2012 - 03.2013
Medical Assistant
Dr. Thomas Moran
12.2010 - 02.2012
Certificate of Technical Studies - Medical Billing & Coding
DeVry University
Diploma - Medical Assistant
Kaplan College Southeast
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