Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terry White

Summary

Dynamic professional with a diverse skill set in travel coordination, customer support, and medical administration. Seeking an opportunity to leverage organizational insight and client-focused excellence in a new role. Proven booking agent with a strong history of effectively managing client bookings and fostering team collaboration in fast-paced environments. Recognized for reliability, flexibility, excellent negotiation, and communication skills to meet changing needs successfully.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Booking Agent / Replacement Support

Enterprise Mobility
11.2021 - Current
  • Streamlined rental return processes and inspections
  • Resolved billing issues and handled customer service concerns
  • Trained new agents across multiple locations
  • Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
  • Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.

Medical Support Staff Member /Business Owner

Wiser Path Home Care LLC
09.2019 - 09.2020
  • Supported patient intake and recordkeeping
  • Assisted with documentation
  • Organized various office events such as health fairs or workshops aimed at improving patient outcomes or fostering community engagement.
  • Streamlined administrative tasks such as filing, data entry, and document management to improve overall office organization.
  • Participated in continuing education opportunities related to job responsibilities in order to stay current with industry best practices.
  • Served as a trusted liaison between patients, physicians, and other medical staff by relaying critical information and providing updates on progress or treatment plans.

Remote Travel Coordinator / Owner

Empire Travel Co.
06.2013 - 03.2020
  • Booked cruise packages and vacations using Sabre, Amadeus & Galileo
  • Managed itineraries, negotiated rates, delivered standout service
  • Earned Pinnacle Travel Agent honors (2017–2019)
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
  • Assisted travelers in obtaining necessary visas and other documentation required for international trips.
  • Developed and maintained strong relationships with preferred suppliers, leading to improved service levels and exclusive offers.
  • Complied with company standards while preparing internal, informal and official documentation.

Education

Associate's degree -

Professional Career Development Institute
01.1998

High School Diploma - undefined

North Shore High School
01.1987

Skills

  • Travel management systems
  • Effective communication
  • Proficient in office tools
  • Healthcare assistance
  • Effective conflict resolution
  • Proficient in MS Office Suite
  • Invoice management
  • Client support
  • Emotional intelligence
  • Document management
  • Customer support for passengers

Certification

Phlebotomy Certification – MeddTex (2003)

Timeline

Booking Agent / Replacement Support

Enterprise Mobility
11.2021 - Current

Medical Support Staff Member /Business Owner

Wiser Path Home Care LLC
09.2019 - 09.2020

Remote Travel Coordinator / Owner

Empire Travel Co.
06.2013 - 03.2020

High School Diploma - undefined

North Shore High School

Associate's degree -

Professional Career Development Institute

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