Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terry Whittemore

Alvaton,KY

Summary

Versatile and results-oriented professional with extensive experience in small business operations and project management, notably at Nabholz Construction. Excelled in relationship building and financial management, boosting customer satisfaction and team performance. Demonstrated proficiency in staff hiring and training, leading to significant business growth and operational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Owner

Self-employeed
08.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Construction Leadman

Nabholz Construction
03.2019 - 08.2022
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Managed work site operations to facilitate adherence to predetermined production schedules.
  • Checked equipment to determine if maintenance was required.
  • Assisted in employee training, boosting their skills and knowledge base for enhanced job performance.
  • Followed applicable safety and health policies and procedures to promote crew safety and minimize accidents.
  • Collaborated closely with other department leads ensuring alignment of goals across multiple projects.
  • Increased safety awareness with regular safety meetings and adherence to industry guidelines.
  • Confirmed that finished products met internal and external requirements to promote uniform quality standard.
  • Served as the primary point of contact between management and frontline workers fostering seamless communication.
  • Oversaw daily operations leading to reduced errors through proactive monitoring of progress.
  • Trained and mentored new employees to enable safe and efficient job performance.
  • Played a crucial role in meeting project deadlines by effectively managing resources at hand.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.

Owner

Self-employeed
04.2014 - 02.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Lead Technician

Ward Construction
03.2009 - 06.2014
  • Planned, scheduled, and delegated daily work to team of employees.
  • Implemented, configured, and optimized safety standards.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

Education

High School Diploma -

Macon County High
Lafayette, TN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Project estimating
  • Staff hiring
  • Financial management

Certification

osha 10

Timeline

Owner

Self-employeed
08.2022 - Current

Construction Leadman

Nabholz Construction
03.2019 - 08.2022

Owner

Self-employeed
04.2014 - 02.2019

Lead Technician

Ward Construction
03.2009 - 06.2014

High School Diploma -

Macon County High

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Terry Whittemore