Terry Wicker

-Supervise staff of 55+ employees, volume sales yearly of

2.2 million

-Responsible for hiring and terminating employees

-Arrange and organize banquets and weddings

-Negotiate prices with potential banquet holders

-Coordinate special events and fund raisers

-Scheduled and overseen weekly entertainment

-Manage inventory

-Order necessary supplies

-Practice quality customer service, therefore, increasing

customer retention

-Conduct contests, increasing employee morale and

increasing sales

-Primary contact for after hour employees

-Approved invoices

-Hold weekly management meetings and monthly

employee meetings

-Deliver packaged under strict time schedule

-Interaction with the public while maintaining

professional customer service

-Confirm proper shipping address via Data Act

System

-Organize and sort packages

-Load trucks

-Attend safety training meetings

-Assist in all aspects of running the restaurant

-Daily interaction with customers

-Kept filing system organized

-Monitored cash intake and deposit records, increasing

accuracy, and reducing discrepancies

-Oversaw daily cash reconciliations, ensuring accurate

financial reporting and minimizing discrepancies

-Improved customer satisfaction by addressing and

resolving complaints promptly

-Offered hands-on assistance to customers, assessing

needs, and maintaining current knowledge of

consumer preferences