Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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Terry Wickliffe

Terry Wickliffe

Parrish,FL

Summary

Accomplished Floral Specialist at Publix, adept in creative vision and customer service, significantly increased sales through innovative merchandising. Leveraging event planning proficiency and plant care knowledge, I expanded the clientele base and fostered industry partnerships, demonstrating a keen ability to meet and exceed sales targets with a results-driven approach.

Overview

34
34
years of professional experience

Work History

Floral Specialist

Publix
10.2017 - 06.2020
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Collaborated with team members to design visually appealing floral arrangements for various events.
  • Stayed current on industry trends and emerging techniques by attending workshops, conferences, and webinars related to floral design.
  • Increased sales through effective merchandising and attractive displays, showcasing seasonal offerings.
  • Assisted clients in selecting appropriate flowers for special occasions such as weddings, funerals, and holidays.
  • Prioritized time management effectively while juggling multiple tasks simultaneously under tight deadlines.
  • Trained new employees on proper care and handling of flowers, maintaining product freshness and longevity.
  • Upheld rigorous standards of cleanliness within the work environment to guarantee a safe space for staff members and customers alike.
  • Expanded clientele base through networking events, generating new leads and fostering beneficial partnerships within the industry.
  • Demonstrated exceptional attention to detail when creating custom orders, delivering precise results according to client specifications.

Produce Manager

Publix
12.2005 - 10.2018
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.

Produce Manager and Deli Manager

Winn Dixie
12.1998 - 12.2005
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.

Server/Hostess/Line Cook Trainer

The Olive Garden Restaurant
10.1995 - 12.1998
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Inventory Specialist

SUPERVALU Distribution Center
09.1993 - 10.1995
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Optimized order fulfillment process, reducing time from order placement to shipment.
  • Reduced waste by identifying and addressing issues in stock rotation practices.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.

Produce Clerk

Hannaford Bros. Supermarket
06.1986 - 09.1993
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

Associate of Arts - Culinary Arts

Southern Maine Tech College
South Portland, ME
06.1991

No Degree - Accounting/Business Management

University of Southern Maine
Portland
08.1989

Skills

  • Event planning proficiency
  • Creative vision
  • Plant Care Knowledge
  • Sales and Marketing
  • Sales and service-oriented
  • Customer Service-Oriented

HOBBIES

In my spare time, I enjoy painting, swimming and enjoying nature through bike trails or walking trails and botanical gardens.

Timeline

Floral Specialist

Publix
10.2017 - 06.2020

Produce Manager

Publix
12.2005 - 10.2018

Produce Manager and Deli Manager

Winn Dixie
12.1998 - 12.2005

Server/Hostess/Line Cook Trainer

The Olive Garden Restaurant
10.1995 - 12.1998

Inventory Specialist

SUPERVALU Distribution Center
09.1993 - 10.1995

Produce Clerk

Hannaford Bros. Supermarket
06.1986 - 09.1993

Associate of Arts - Culinary Arts

Southern Maine Tech College

No Degree - Accounting/Business Management

University of Southern Maine

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Terry Wickliffe