Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Timeline
Generic

TERRY WILSON

Overview

34
34
years of professional experience
1
1
Certification

Work History

Child Protective Services Caseworker

Goodwill Industries Of Houston
Houston , TX
01.2024 - Current
  • Strengthened family relationships by providing support, resources, and referrals to community services.
  • Developed strong professional relationships with community partners to facilitate seamless collaboration in addressing the needs of children and families.
  • Developed strong rapport with clients by building trust through empathy, active listening, and cultural sensitivity.
  • Documented data and completed accurate updates to case records.
  • Ensured child safety through timely investigations, accurate risk assessments, and appropriate interventions.

Office Assistant

BNTW XPRESS
07.2022 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Directed dispatching, routing, and tracking of three fleet vehicles.
  • Advised regarding delays and special circumstances.
  • Trained and supervised employees on office policies and procedures.

911 Senior Telecommunicator

City Of Houston Fire Department
Houston, TX
11.2000 - 07.2022
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Answered calls from automatic routing system and took basic information from callers.
  • Work alongside other departments such as other agencies outside of Houston, public works, civil units.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Library Circulation Assistant

CITY OF HOUSTON
04.1991 - 11.2000
  • Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
  • Delivered excellent guest services by answering inquiries from visitors.
  • Maintained inventory records and verified what items were available and items being used for active projects.
  • Assisted with sorting and routing of mail items for library employees.
  • Ordered materials, supplies, or Office items.
  • Designed reading programs for younger patrons.
  • Helped patrons locate resources using catalog and circulation systems.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Processed library card applications to provide access to library services.
  • Organized circulation desk with over 100s books and periodicals to be checked out.
  • Handled receipt processing for book, audio-visual and computer software inventories.

Education

GED -

Southeast Night School
Broadway St, Houston Tx
07.1987

Skills

  • Data Entry
  • Customer Service
  • Adaptability
  • Telephone Etiquette
  • Conflict Resolution
  • Time Management
  • Problem Solving
  • Map Reading Skills
  • Information Gathering and Relay
  • Computer Skills
  • Teamwork and Collaboration
  • Documentation and Reporting
  • CPR and First Aid
  • Team Leadership
  • Public Safety Telecommunicator

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Collaborated with team of three in the development of bntw xpress Trucking co.
  • with organizations, proficiency.

Affiliations

  • American Society of Safety Professionals

Certification

  • TCOLE Training - 23 YEARS
  • CAD TRAINING

Additional Information

Organized, deadline-oriented professional with more the 32 years with the City of Houston, 23 years as a Sr 911 operator

for Houston fire Department call center experienced in emergency response and dispatch with extensive training in 911 protocols. Committed professional with a solid history of accomplishment in helping people handle emotionally-changed,life-threatening and dangerous situations. I have Strong communication skills and problems solving. I have developed key skills in crisis management in high-pressure situations, quick decision-making, and multitasking. proficient in utilizing computer -aided dispatch system also im Passionate about making a difference in people lives and providing excellent customer service.

Im willing to take on added responsibilities to meet team goals. Im very dependable and reliable employee seeking a position in achieving company goals.

Timeline

Child Protective Services Caseworker

Goodwill Industries Of Houston
01.2024 - Current

Office Assistant

BNTW XPRESS
07.2022 - Current

911 Senior Telecommunicator

City Of Houston Fire Department
11.2000 - 07.2022

Library Circulation Assistant

CITY OF HOUSTON
04.1991 - 11.2000

GED -

Southeast Night School

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TERRY WILSON