Terry Wilson
Inglewood,CA
Summary
Skilled at customer service. Pursuing a degree in Journalism. Looking to further develop existing skills and expand knowledge of the security profession.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Barton
San Fernando
02.2010 - 05.2010
- Monitored and enforced security protocols to ensure safety of personnel and property.
- Conducted regular patrols to identify potential hazards and mitigate risks.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Trained and mentored new security staff on procedures and emergency responses.
Crew Member
7-Eleven
Malibu, CA
06.2024 - 11.2024
- Worked on feet for 40 hours per week in a multitasking environment with the intention of covering many duties per 8 hour shift.
- Maintain a friendly rapport with regular customers and tourists alike greeting customers as they enter and checking them out at the cash register before they leave.
- Maintain a clean area at the front counter by spraying counter top with disinfectant chemicals and wiping with paper towel. Other cleaning duties include sweeping and mopping the floor as well as sweeping the parking lot. Also emptying of trash, washing dishes, and hourly bathroom cleaning were part of my daily responsibilities.
- Stocking and face fronting floor and cooler items were also part of daily tasks.
- Lifting and moving items of up to 50 pounds or less.
- Cooking hot dogs and various other 7-Eleven fresh hot food products on the grill.
Independent Contractor - Driver
Uber Eats/ Uber
Los Angeles, CA
05.2016 - 03.2020
- Multi-tasked by utilizing work app, navigation tool, and transporting food and riders in a timely manner to maintain happy customers and decreasing long wait times.
- Demonstrated reliability and punctuality in meeting delivery deadlines.
- Reviewed order and communicated with host restaurants and clients to ensure all items were accounted for and accurately bagged and sealed.
- Delivered exceptional customer service to 100 + clients weekly by processing orders, handling inquiries efficiently, resulting in positive ratings.
- Maintained proper food safety procedures, cleanliness, and storage when transporting food at all times.
Lyft Driver
Lyft
Los Angeles, CA
05.2016 - 03.2020
- Conducted 75 rides weekly and demonstrated professionalism with each rider while providing information on attractions and amenities.
- Maintained friendly service by engaging passengers in conversation during rides while getting passengers to their location promptly and safely.
- Provided reliable transportation services to passengers, ensuring a comfortable and pleasant ride experience.
- Maintained a clean vehicle, conducting regular inspections, and addressed any maintenance issues promptly.
- Resolved customer issues and complaints or referred them to Lyft customer service as necessary.
Education
Journalism A.A -
El Camino College
Los Angeles, CA06.2028
Skills
Guard Card
First Aid
CPR
Software: Microsoft Office (Word and PowerPoint) Google Suite (Docs, Slides)
Computer: Proficient use of PC and Mac devices
Interpersonal: Prioritization Kind Communication Adaptable Organized Solution Minded Collaborative Excellent in fast-paced environments Customer Service Proven Sales Skills Customer Engagement
Certification
Guard Card
First Aid
CPR
Timeline
Crew Member
7-Eleven
06.2024 - 11.2024
Independent Contractor - Driver
Uber Eats/ Uber
05.2016 - 03.2020
Lyft Driver
Lyft
05.2016 - 03.2020
Security Officer
Allied Barton
02.2010 - 05.2010
Journalism A.A -
El Camino College