Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Terry Woods
Baytown,TX
Summary
Overview
9
years of professional experience
Work History
Louis Vuitton - LVMHNashville, TN
Fashion Stylist
01.2021 - Current
Job overview
- Brainstormed with other stylists to determine how to incorporate exciting new trends into development of showroom displays.
- Developed long-lasting relationships with clients through one-on-one store interactions.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Created mood boards by researching current fashion trends and competitor activity.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Greeted each client and asked questions to determine fashion needs.
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or colour palettes.
- Collaborated with photographers, models and makeup artists to execute fashion shoots for print, television and digital campaigns.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Advised clients on how best to accessorize outfits according to their body type.
- Compiled trend reports highlighting key looks from different seasons' collections.
Higgins EstateNashville, TN
Leasing Professional
10.2014 - 01.2018
Job overview
- Checked rental eligibility by following company's verification process.
- Conducted background checks on applicants.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Encouraged prospective tenants to fill out applications after property tours.
- Responded quickly to emergency situations involving property damage or safety hazards.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Alorica
Work From Home Customer Service Agent
06.2014 - 01.2018
Job overview
- Documented customer information and activity in customer database.
- Processed customer payments by entering credit card information in system.
- Managed queues of incoming emails and chat messages in a timely fashion.
- Maintained detailed records of customer interactions using CRM software.
- Created reports on customer feedback trends for management review.
- Answered customer inquiries via phone, email and online chat.
- Resolved customer complaints in a professional manner.
- Recognized potential fraud attempts by verifying suspicious orders.
- Resolved customer complaints in a timely manner.
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
- Promoted available products and services to customers during service, account management and order calls.
Education
Calhoun Community CollegeTanner, AL
Associate of Arts
08.2015
University Overview
Skills
- Fashion Trends
- Visual Merchandising
- Sewing Proficiency
- Client Rapport Building
- Boutique Oversight
- Skilled in Microsoft Excel, Powerpoint, Word, Office, Outlook
- Sales and Marketing
- Proficient in POS, Appfolio, Yardi, SimplfyEm
- Visualization Techniques
- Telephone and Email Etiquette
- Record Keeping
- Property Amenities
- Application Processing
- Business Development
- Business Processes and Procedures
- Lease Agreements
- Luxury apparel
- Personal wardrobe designs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
Timeline
Fashion Stylist
Louis Vuitton - LVMH
01.2021 - Current
Leasing Professional
Higgins Estate
10.2014 - 01.2018
Work From Home Customer Service Agent
Alorica
06.2014 - 01.2018
Calhoun Community College
Associate of Arts
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