Terry Wray

Reviews the work of others and all admissions for accuracy and completion of registration processes. Promotes a team concept with coworkers by addressing issues/errors in a constructive/proactive manner.

Formulates, implements, and conducts staff training in appropriate computer modules and provides updates as needed. Provides daily support/mentoring/orientation/education to new hires as well as existing Patient Access staff. May provide additional assistance in educating and orienting new employees, in addition to the general orientation that PAS Representatives are expected to provide.

Assists and advises uninsured patients in obtaining alternative financial sources such as insurance coverage and or financial assistance to finance their obligations through the use of the Washington State Health Plan Finder and other resources.

Is an expert on insurance company authorization requirements, and ensures that hospital services are authorized within those guidelines in order to avoid a loss of revenue by auditing schedules and services performed for compliance.

Maintains authorization and referral matrix by reviewing the ever-changing payor guidelines. Educates and updates appropriate staff and departments of insurance company requirements.

Demonstrates a positive and friendly demeanor, even in stressful situations, to ensure a positive experience for all patients. Coordinates and escalates patient customer service issues with the Patient Experience Department when needed.

Identifies process improvement opportunities, and actively participates in improvement plans.

Acts as a liaison to Patient Financial Services to calculate and provide patients with personalized estimates of their financial responsibility, based on insurance coverage or eligibility for financial assistance, according to OMC policy.

Collaborates and coordinates with other OMC departments, and advocates for compliance with Patient Access policies throughout the organization.

Protects patient rights.

Department Lead.

Department scheduling.

• Performed daily cleaning tasks, including dusting, mopping, and vacuuming floors; washing walls, windows, and countertops; sanitizing bathrooms, and replenishing supplies.

Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.

• Provided routine maintenance to equipment, such as changing vacuum bags, filters and brushes.
• Transported trash and other waste materials to designated disposal areas.
• Followed safety guidelines to ensure a safe work environment for staff members and visitors.
• Inspected rooms for cleanliness prior to guest arrival.
• Cleaned spills promptly with appropriate products, in accordance with established procedures.
• Assisted with special projects related to housekeeping duties, as assigned by the supervisor.
• Ensured that all cleaning supplies were stored properly when not in use.
• Stocked linen closets with fresh linens on a regular basis.
• Responded quickly to customer requests or complaints regarding housekeeping services.
• Monitored inventory of cleaning supplies, and ordered additional items when necessary.
• Adhered strictly to departmental policies regarding the confidentiality of guest information.
• Followed infection control policies when handling soiled linen or contaminated surfaces.
• Delivered requested items to guests' rooms within specified time frames.
• Reported any repairs or damages observed during routine rounds of inspection.
• Followed procedures for using and disposing of disinfectant chemical cleaners.
• Tracked inventory of cleaning supplies and ordered replacements.
• Collected soiled linens, made beds and transported items to laundry services.
• Wore personal safety equipment to prevent burns from cleaning chemicals.
• Reported damaged property, maintenance concerns, and fire and safety hazards.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Maintained accurate records of supplies and equipment inventory.
• Ordered cleaning supplies, linens, chemicals, amenities. as needed.
• Shift Lead
• Ensured compliance with safety regulations, infection control protocols, and other applicable laws and regulations.
• Trained new employees on proper cleaning techniques as well as safety protocols.
• Monitored inventory levels of supplies necessary for efficient operation of the department.
• Performed daily inspections of areas assigned to ensure cleanliness standards were met.
• Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
• Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.

• Assisted in the preparation of food items according to recipes and instructions.
• Cleaned kitchen areas, equipment and utensils.
• Stocked supplies such as food, dishes, utensils, and cleaning materials.
• Served meals to customers in a friendly and courteous manner.
• Greeted customers upon arrival in the dining area.
• Delivered food orders promptly and accurately to guests' tables.
• Prepared beverages such as coffee, tea, soda.
• Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Adhered to safety procedures when handling sharp objects or hazardous materials.
• Monitored inventory levels of food items used during meal services.
• Ensured that all foods were prepared according to health department regulations.
• Responded promptly to customer inquiries regarding menu items or special requests.
• Followed established cash handling procedures when collecting payment from customers.
• Performed opening and closing duties such as setting up workstations with necessary supplies.
• Operated cash register to process cash, check, and credit card transactions.
• Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
• Ordering of Food (Sysco, Food Service of America)

• Maintain janitorial supply inventory.
• Disinfect equipment and supplies using germicides or steam-cleaning equipment.
• Report any damages found in the building premises to supervisors immediately for repair works.
• Keep a log book of daily tasks completed for record keeping purposes.
• Replenish bathroom supplies such as soap, paper towels and toilet tissue.
• Ensure compliance with health regulations regarding the use of hazardous materials.
• Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
• Clean and sanitize restrooms, sinks, countertops and other surfaces.
• Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
• Discarded cardboard boxes and trash in compactors and balers.
• Polished windows, glass partitions or mirrors using sponges or squeegees.
• Cleaned medical facilities and Banks

• Completed basic and semi-skilled work with little or no oversight
• Maintained detailed and current records on customers, orders and assignments
• Arrived on time for every shift and appointment to repair and maintain systems
• Picked up, delivered and organized parts for customers and specific jobs
• Completed job reports and logs immediately following service calls
• Cashiering and Reconciling Accounts.
• Developed and implemented kennel policies and procedures.
• Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
• Supervised team of Kennel Assistants in daily operations of the kennel.
• Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
• Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
• Provided training to staff on proper handling techniques for animals.
• Ensured compliance with applicable laws and regulations related to animal care and welfare.
• Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
• Managed inventory of food supplies and other materials needed to run the kennel efficiently.
• Created marketing campaigns to attract new customers and increase revenue from existing clients.
• Oversaw scheduling of appointments for boarding services or daycare activities.
• Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
• Kept up-to-date on industry trends through attending conferences or reading professional publications.
• Drafted reports summarizing daily activities at the facility for senior management review.
• Prepared monthly budget forecasts based on expected expenses for supplies or staffing costs.
• Developed strategies to improve operational efficiency while maintaining high standards of animal care.
• Maintained detailed records of animal numbers, medical issues and behavioral concerns.
• Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
• Recruited and trained new employees to meet job requirements.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Assigned work and monitored performance of project personnel.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Assisted veterinarians in examining and treating animals.
• Provided support for surgeries, including prepping the animal and surgical area.
• Administered medications and vaccinations as prescribed by a veterinarian.
• Maintained accurate records of patient treatments and progress notes.
• Prepared and reviewed records and consent forms.