Terry Yang
Anchorage
Summary
Dynamic professional with extensive experience in team leadership and customer service at McDonald's. Proven track record in staff training and operational excellence, enhancing service speed and customer satisfaction. Skilled in conflict resolution and cash management, fostering a positive work environment while driving performance improvements.
Overview
9
9
years of professional experience
Work History
Crew Trainer
McDonald's
08.2016 - Current
- Trained new crew members on operational procedures and customer service standards.
- Led team shifts, ensuring smooth workflow and adherence to quality standards.
- Conducted performance evaluations, providing constructive feedback to enhance staff development.
- Resolved customer complaints effectively, maintaining positive dining experiences and loyalty.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Assistant Manager
CoffeeLink
02.2020 - 12.2020
- Analyzed sales trends to inform menu adjustments and promotional strategies.
- Streamlined operational processes, improving service speed and customer satisfaction ratings.
- Collaborated with management on strategic initiatives to enhance overall business performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Bettye Davis East Anchorage High School
Anchorage, AK05-2019
Skills
- Team leadership
- Customer service
- Staff training
- Operational procedures
- Conflict resolution
- Cash management
- Food safety compliance
- Shift management
- Safe food handling
- Coaching and mentoring
- Food safety understanding
- Work Planning and Prioritization
- Dress code enforcement
- Motivational skills
- Time management
- Verbal and written communication
- Employee engagement
Languages
English
Full Professional
Timeline
Assistant Manager
CoffeeLink
02.2020 - 12.2020
Crew Trainer
McDonald's
08.2016 - Current
High School Diploma -
Bettye Davis East Anchorage High School