Terry Zachary
Stockbridge ,GA
Summary
Compassionate and dedicated PCA with extensive experience at Passion 4 Purpose, skilled in patient documentation and infection control. Enhanced patient comfort through attentive care and effective communication. Proven ability to monitor vital signs and coordinate transportation, ensuring seamless continuity of care while fostering positive relationships with healthcare providers.
Overview
22
22
years of professional experience
Work History
PCA
Passion 4 Purpose
02.2021 - 01.2025
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Improved patient comfort by providing compassionate and attentive care.
Switchboard Receptionist
Decatur Medical Hospital
12.2010 - 10.2020
- Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Coordinated appointments for multiple staff members, optimizing schedules to accommodate client needs.
- Improved customer satisfaction with timely problem resolution and accurate call transfers.
- Assisted in streamlining office operations by accurately directing calls to the correct personnel.
- Contributed to team efficiency by assisting with administrative tasks when switchboard duties allowed.
- Maintained detailed records of incoming calls, messages, and visitor logs, ensuring accurate documentation for future reference.
- Demonstrated adaptability by quickly learning new software programs for effective call management.
- Increased productivity by effectively prioritizing tasks during peak call periods.
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
Front Office Executive
Children Medical Of Rockdale
05.2005 - 12.2010
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Updated reports, managed accounts, and generated reports for company database.
Front Desk Receptionist
M&M Landscaping And Lawn Service
10.2002 - 11.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Science - Business Administration And Management
DeKalb Tech
Decatur, GA04-2000
Associate of Science - Community Health
Nish
Atlanta, GA05-1990
Skills
- Dementia care
- Patient documentation
- Daily living assistance
- Safety awareness
- Meal preparation
- Compassionate care
- HIPAA compliance
- Mobility support
- Physical therapy assistance
- Personal hygiene assistance
- Infection control
Timeline
PCA
Passion 4 Purpose
02.2021 - 01.2025
Switchboard Receptionist
Decatur Medical Hospital
12.2010 - 10.2020
Front Office Executive
Children Medical Of Rockdale
05.2005 - 12.2010
Front Desk Receptionist
M&M Landscaping And Lawn Service
10.2002 - 11.2009
Associate of Science - Business Administration And Management
DeKalb Tech
Associate of Science - Community Health
Nish
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