Terryann Davis
Meriden,CT
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service/sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
38
38
years of professional experience
Work History
Benefits Administrator/Sales Support Specialist
Aon Risk Solutions
Wallingford, Connecticut
05.2023 - 07.2025
- Administered employee benefits programs and communicated policy details to staff.
- Processed enrollment changes and maintained accurate employee records in systems.
- Assisted employees with benefits inquiries and resolved issues promptly.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Conducted orientation sessions to explain the details of employee benefits packages to new hires.
- Collaborated closely with HR department staff on special projects related to improving administrative efficiencies around employee benefits processes.
- Checked accuracy and completeness of benefits applications and documents.
- Performed audits of vendor invoices against contracts terms to verify accuracy prior to payment being processed.
New Business Exchange Specialist II
GLOBAL ATLANTIC FINANCIAL GROUP
Hartford, CT
12.2021 - 04.2023
- Conduct daily outbound phone calls to ceding insurance carriers to expedite receipt of funds.
- Accurately input data into multiple databases for tracking purposes.
- Review documents/notes for accuracy before making outbound call(s) to eliminate multiple call outs.
- Maintain internal databases.
- Working closely and collaborating with third party administrators and internal departments to proactively identify problems/issues and recommend solutions that will produce results and favorable outcomes for all parties.
- Collaborated with cross-functional teams to improve operational efficiency and workflow processes.
- Managed client inquiries, providing timely and accurate information on financial products.
- Participated in ongoing training and compliance activities.
Warehouse Fulfillment/Logistic Associate
AMAZON FULFILLMENT, LLC
04.2020 - 10.2021
- Responsible for handling/putting away incoming products.
- Ensuring product(s) meets quality requirements.
- Cross-trained in the return process.
- Monitoring shipment progress, addressing delays, and communicating updates with customers.
- Preparing shipment documents, invoices, and custom paperwork.
Business Development Center Representative
TASI STAFFING, LLC
05.2015 - 02.2020
- Responsible for handling all incoming internet leads and inbound/outbound sales calls.
- Setting appointments: Lead generation/telemarketing for the sales and service reps.
- Providing front end support.
- Dispatch support for service department.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Effectively built relationships with both established and potential customers.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Created and improved business pipeline using cold and warm techniques.
- Prompted customers to switch from competitor products by identifying and filling gaps.
- Skilled Business Development Representative bringing 10 years' experience in sales. Decisive, adaptable and resourceful problem solver with persuasive communication style.
Personal Assistant/Leasing Agent
ROBERTA BONOCCHI, LLC
06.2013 - 05.2015
- Responsible for the day to day appointment setting, errands, leasing of property rentals.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Oversaw daily operations, maintenance and administration of various properties.
Customer Service/Sales Agent
RESPONSE INSURANCE COMPANY
08.2004 - 05.2013
- Responsible for handling incoming/outgoing sales and service calls.
- Preparing new quotes, issuing new policies, making amendments to new and existing policies, taking payments, advising clients, and reinstating and conserving existing policies.
- Dispatch, Data Scrubbing, Surveys, QA, Telemarketing/Lead Generation, Reception/Front End Switchboard.
- Claims Dispatch.
- Generated quotes, processed payments and documented customer communications.
- Called potential customers to assess business needs and present value propositions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Answered customer questions about products and services and recommended appropriate solutions.
Automotive Sales/Referral Agent
BAD BOYS AUTO, LLC
Waterbury, CT
08.1987
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Contacted current and potential clients to promote products and services.
- Used cold calling and networking to sell products and services.
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
- Hunted new business on continuous basis to generate sales and boost pipeline.
- Greeted customers and offered assistance to build favorable first impression and positive experience.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
Associate of Science - Business Administration
Mattatuck Community College
High School Diploma -
Kennedy High School
Waterbury, CTSkills
- File Management
- Customer Complaint Resolution
- Customer Service
- CRM
- CRM Software
- Billing Inquiries
- Account Management
- Inbound Customer Service
- Problem Resolution
- Claims Management
- Compliance Management
- Transportation Coordination
- Credit card payment processing
- Inbound and Outbound Calling
- Office equipment proficiency
- Product organization
- Business development understanding
- Problem-solving abilities
- Adaptive team player
- Sales expertise
- Benefits Administration
- Annuity Administration
- Enrollment support
- Inventory Management
- Open enrollment
- Customer relationship management
- Problem resolution
- Cross-functional collaboration
- Effective communication
- Attention to detail
- Analytical thinking
- Time management
- Relationship building
- Microsoft Office Suite
Timeline
Benefits Administrator/Sales Support Specialist
Aon Risk Solutions
05.2023 - 07.2025
New Business Exchange Specialist II
GLOBAL ATLANTIC FINANCIAL GROUP
12.2021 - 04.2023
Warehouse Fulfillment/Logistic Associate
AMAZON FULFILLMENT, LLC
04.2020 - 10.2021
Business Development Center Representative
TASI STAFFING, LLC
05.2015 - 02.2020
Personal Assistant/Leasing Agent
ROBERTA BONOCCHI, LLC
06.2013 - 05.2015
Customer Service/Sales Agent
RESPONSE INSURANCE COMPANY
08.2004 - 05.2013
Automotive Sales/Referral Agent
BAD BOYS AUTO, LLC
08.1987
Associate of Science - Business Administration
Mattatuck Community College
High School Diploma -
Kennedy High School
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