Terry Ann Gray
Margate,FL
Summary
Accomplished CPR Instructor with a robust background in staff development and safety protocols, notably at Right At Home Health Care. Excelled in fostering customer relationships and enhancing team motivation. Proven track record in improving patient care standards and streamlining office operations, leveraging expertise in First Aid Training and effective staff management.
Overview
11
11
years of professional experience
Work History
Office Manager
Right at Home Agency
02.2023 - Current
- Identified communication channels to set roadmap to distribute information
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Controlled finances to lower costs and keep business operating within budget.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
CPR Instructor
Right At Home Health Care
01.2023 - Current
- Planned and implemented integrated lessons to meet national standards.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
Office Administration Assistant
Kloeckner Metals
03.2018 - 01.2022
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated patients on importance of preventive health care and insurance coverage.
Patient Care Technician
Reliable Transportation
05.2014 - 02.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Instructor - CPR
America Heart Association
Plantation, FL07.2023
Associate of Science - Patient Care Technician
Sheridan Technical College
Hollywood, FL09.2002
GED -
Miramar High School
Miramar, FL09.2000
Skills
- Classroom Instruction
- Oxygen Administration
- Safety Protocols
- First Aid Training
- Staff Development
- Staff Management
- Employee Scheduling
- Product and service knowledge
- Team motivation
- Customer Relationship Management (CRM)
Timeline
Office Manager
Right at Home Agency
02.2023 - Current
CPR Instructor
Right At Home Health Care
01.2023 - Current
Office Administration Assistant
Kloeckner Metals
03.2018 - 01.2022
Patient Care Technician
Reliable Transportation
05.2014 - 02.2018
Instructor - CPR
America Heart Association
Associate of Science - Patient Care Technician
Sheridan Technical College
GED -
Miramar High School
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