Terry Ann Gurley

• Maintained clean, safe, and organized store environment to enhance customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Managed incoming calls from customers and outbound calls.
• Managed a diverse team of professionals, fostering an inclusive work environment that promoted growth and development.

• Championed customer-centric approach to collections, balancing firmness with empathy when negotiating payment arrangements.
• Negotiated payment plans with customers to achieve mutually beneficial outcomes for both parties.
• Led team of collection specialists, consistently achieving or exceeding departmental targets and goals.

I stepped down as manager due to auto breaking down and no transportation the commute from Easley to where I was living at time was about 2 hour drive I went back to Anderson as Assistant Manager for RMC.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.