Terryann Hibbert
WARREN,MI
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
10.2019 - 02.2024
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
Department Manager
Walmart
03.2018 - 10.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
Ship From Store
Walmart
11.2016 - 03.2018
- Organized customer orders in appropriate storage areas for retrieval.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Cashier
Walmart
02.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Anchovy High
Jamaica07.1995
Skills
- Production Monitoring
- Giving Constructive Feedback
- Overseeing Daily Activities
- Goal Setting
- Attention to Detail
- Work Planning and Prioritization
- Analytical Thinking
- Problem-Solving
- Coaching and Mentoring
- Staff Training
Education and Training
Customer service
Retail Management
Team Lead
Timeline
Team Lead
Walmart
10.2019 - 02.2024
Department Manager
Walmart
03.2018 - 10.2019
Ship From Store
Walmart
11.2016 - 03.2018
Cashier
Walmart
02.2016 - 11.2016
High School Diploma -
Anchovy High