Terry Austin Lovelady
Summary
Adept at GIS mapping and fostering strong relationships, I significantly enhanced operational efficiency and customer satisfaction at Dora Utilities. My expertise in SCADA system operation and commitment to public health protection, coupled with a talent for staff training, propelled me to exceed performance targets, ensuring both regulatory compliance and a positive workplace atmosphere as well as outstanding understanding of new meter technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Analyst
Dora Utilities
12.2024 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Translated data findings and trends into actionable insights to better understand customer behavior and present findings.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Supervisor of Operations
Mulga Water and Gas
09.2018 - 11.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Supported emergency response efforts, ensuring the continuity of water services during critical incidents.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Ensured regulatory compliance by accurately maintaining records and submitting required reports on time.
- Provided exceptional customer service by responding to inquiries regarding water quality or supply concerns in a timely manner.
- Improved water distribution efficiency by conducting regular system inspections and identifying potential issues.
- Participated in mandatory training programs to stay current on industry best practices and regulatory requirements.
- Improved customer satisfaction by promptly addressing and resolving water meter-related service issues.
- Enhanced water meter reading accuracy by conducting routine maintenance and repairs on residential and commercial meters.
- Minimized downtime for customers experiencing water meter malfunctions by quickly diagnosing issues and implementing effective solutions.
Concrete Cutter
CoreWorx
01.2017 - 08.2018
- Efficiently transported tools and equipment to job sites while adhering to safety guidelines for loading/unloading processes.
- Strengthened client relationships through clear communication about project progress, timelines, and expectations.
- Supported sustainability efforts by recycling leftover materials from concrete cutting projects when possible.
- Contributed to team success by providing expertise in a variety of concrete cutting methods, including wall sawing, core drilling, and wire sawing.
- Enhanced safety on job sites by diligently following proper cutting techniques and equipment maintenance procedures.
- Maintained optimal functionality of equipment with routine inspections, cleaning, and repairs as needed.
- Developed innovative techniques for challenging projects involving complex shapes or hard-to-reach areas requiring precision cuts.
- Assisted in training new hires on proper usage of tools, safety protocols, and company-specific procedures for concrete cutting tasks.
- Evaluated site conditions and selected appropriate cutting tools, blades, and techniques to optimize project outcomes.
- Demonstrated versatility by adapting to unique job site conditions while maintaining excellent work quality.
Outside Sales Representative
City Wholesale Grocery Company
01.2016 - 01.2017
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Attended trade shows and conferences regularly to increase brand visibility.
Floor Salesperson
H and H Truck Accessories and More
02.2015 - 01.2016
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided valuable input during team meetings, brainstorming strategies for increasing sales and enhancing the customer experience.
- Educated customers on proper care and maintenance of purchased items, increasing satisfaction rates postpurchase.
- Supported special promotions by creating attractive displays that showcased featured merchandise.
- Actively listened to customers'' needs, offering tailored recommendations that led to repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Reduced downtime for clients by quickly diagnosing issues and implementing effective solutions.
- Demonstrated commitment to continuous improvement by proactively seeking feedback and incorporating suggestions into daily work practices.
- Collaborated with team members to complete complex installations, resulting in successful project completion.
- Coordinated with other departments as needed to address issues beyond the scope of parts installation responsibilities.
- Enhanced customer satisfaction by ensuring timely and accurate installation of required parts.
- Exceeded performance metrics through consistent attention to detail and dedication towards achieving project goals.
- Maintained a clean and organized workspace, contributing to a safe working environment for all employees.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved efficiency by streamlining parts installation processes and optimizing workflow.
Education
High School Diploma -
Hueytown High School
Hueytown, AL05-2014
Skills
- Instrumentation troubleshooting
- GIS mapping experience
- SCADA system operation
- Public health protection
- Standard operating procedures
- Staff training and development
- Leak detection
- Relationship building
- Water meter installation
- Water meter repair
- Basic electrical work
- Territory management
- Positive outlook
Certification
- Grade 1 Water Operator through ADEM
Timeline
Systems Analyst
Dora Utilities
12.2024 - Current
Supervisor of Operations
Mulga Water and Gas
09.2018 - 11.2024
Concrete Cutter
CoreWorx
01.2017 - 08.2018
Outside Sales Representative
City Wholesale Grocery Company
01.2016 - 01.2017
Floor Salesperson
H and H Truck Accessories and More
02.2015 - 01.2016
- Grade 1 Water Operator through ADEM
High School Diploma -
Hueytown High School
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