Terrye Gayden
Kansas City,MO
Summary
Proactive Supervisor Contact Representative with strong expertise in tax processing and IRS compliance. Skilled in enhancing team efficiency and resolving taxpayer inquiries to boost customer satisfaction. Experienced in supervising documentation practices and workflow coordination across departments while ensuring compliance and streamlining operations.
Overview
34
34
years of professional experience
Work History
Supervisor Contact Representive
Internal Revenue Service, IRS
Kansas City, Missouri
11.1991 - 06.2025
- Supervised daily operations of tax processing teams for efficiency and accuracy.
- Coordinated workflow between departments to streamline tax return processing.
- Assisted in resolving taxpayer inquiries through effective communication strategies.
- Trained new staff on IRS policies and procedures to ensure compliance.
- Reviewed case files for completeness and adherence to IRS guidelines.
- Conducted performance evaluations to identify training needs and improve skills.
- Implemented best practices for documentation and record-keeping within the office.
- Facilitated team meetings to discuss updates and share important information.
Education
High School Diploma -
Central High School
Kansas City, MO06-1988
Skills
- Customer relationship management
- Workflow coordination
- Regulatory compliance
- Policy adherence
- Case file review
- Documentation practices
Accomplishments
- Performance Awards 2006-2024
Affiliations
- VITA (volunteer individual tax assistance)1999-2026
Timeline
Supervisor Contact Representive
Internal Revenue Service, IRS
11.1991 - 06.2025
High School Diploma -
Central High School