TERRY E GRIFFIS
Denver,CO
Summary
High-performing Team Player with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
26
26
years of professional experience
Work History
Campus Resource Specialist
Rocky Mountain College of Art + Design
Lakewood, CO
09.2015 - Current
- Coordinated relevant outside resources and helped secure necessary referrals.
- Assisted with the development of [Description] plans and adhered to all objectives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Addressed customer concerns with suitable solutions.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Advised students on course selection, pathways and career options.
- Collaborated with probationary students to implement academic plans, leading to higher GPAs and retention.
- Conducted student recruitment through open houses and college fairs.
- Assisted students in completing appropriate forms for financial aid and financing processes.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Reviewed student grade reports to determine disciplinary action based on academic regulations.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Monitored student attendance and grades in database to verify retention and progression.
- Guided students in setting goals and achieving educational objectives.
- Counseled students in career planning, job placement and academic goals.
- Evaluated data gathering techniques to ensure legitimacy.
- Helped staff conduct student orientations and special events.
- Coordinated with other organizational units to aid in resolution of academic problems.
- Helped students develop achievable educational career plans and assisted with creating class schedules.
- Reviewed student grade reports, determining probation or suspension based on academic regulations.
- Monitored student progress by discussing educational goals, grades and performance.
- Fielded in-person, telephone and email inquiries from students and staff.
- Assisted students with accessing individual records and transcripts for diverse needs.
- Inputted incoming transcripts and validated information to minimize errors.
- Completed vehicle registrations and issued parking decals to students.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Processed financial aid documents and completed basic verification of information.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Audited student files to confirm accuracy and completion according to defined guidelines.
- Recorded required data for incident reports and files.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
- Selected colors and themes while adding functionality to create new designs.
- Generated digital image files for use in digital and traditional printing.
- Utilized knowledge of production to create high quality images.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Led team engagement to assist cross-functional departments and achieve goals.
- Executed on-time and under budget project management to resolve complex issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Certified Personal Fitness Trainer
Wellbridge Athletic Club and Spa
Denver, CO
03.2023 - 08.2023
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Kitchen Assistant
Marianne's Delicatessen
Charleston, IL
04.1998 - 08.2023
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Acquired new skills to support team and further accommodate customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared dishes for catering events or during high-volume shifts.
- Followed recipes and customer requests to prepare meals.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Maintained order and cleanliness of work areas to conform with health codes.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Prepared garnishes to complement dishes on menu.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
Certified Personal Trainer
Vitalizing Image and Physique Fitness, lcc
Denver, CO
08.2007 - 09.2015
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Organized business structure and environment to help each employee maximize potential.
- Oversaw financial records and secured new lines of credit to handle unforeseen events.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Assisted clients with developing reasonable diets and nutritional guidelines.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Demonstrated safe and proper exercise techniques to clients.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Resolved member and guest complaints or notified supervisor for solutions.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Created personal training experiences for clients.
- Trained clients one-on-one and groups to do [Type] exercises and proper [Type] techniques.
- Identified client needs and treatment goals and created treatment plans.
- Supplied clients with list of exercises and activities.
- Provided top-notch physical training to [Number] clients on average every [Timespan].
- Educated members on importance of health and wellbeing by explaining benefits of [Type] exercises and methods to obtain maximum results.
- Influenced client purchases and membership renewals with friendly demeanor and in-depth understanding fitness goals.
- Maintained detailed personal training records and updated client progress after each session.
- Facilitated classes, workshops and meetings to address client needs.
- Brought greater levels of health to [Number]+ clients weekly through one-on-one customized personal training.
- Explained ways to measure exercise intensity for best results, including weight loss, fat burning and toning.
- Encouraged and motivated members to attend group fitness classes.
- Designed personal training programs that addressed specific injuries and health problems.
- Meticulously monitored clients and enforced policies for health and safety.
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
- Maintained customer-focused approach that increased personal trainer service sales [Number]%.
- Performed competitive market analysis to identify opportunities for business growth.
- Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
- Obtained that Certified Strength and Conditioning Specialist Credential, a top notch certification
Camp Counselor
Eastern Illinois University
Charleston , IL
07.1998 - 09.1999
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Coordinated and led group activities for campers and counselors.
- Established and built relationships with campers to ease fears in new environment.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Tracked attendance, checking off present individuals.
- Improved camper experience with list of flash-fun ideas.
- Played various outdoor sports with children, teaching rules and demonstrating good sportsmanship.
- Complied with safety rules to minimize incidents and accidents.
- Designed activities to help individuals overcome confidence issues and build strength.
Commercial Mover
Myers and Sons Commercial Moving Company
Charleston , IL
05.1997 - 09.1997
- Loaded completed orders on pallets according to delivery numbers.
- Moved over customer boxes weighing up to [45] lbs to and from trucks, working quickly to maintain schedules.
- Communicated with customers regarding moving needs and deadlines.
- Transported materials and pallets between areas.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Protected company inventory by maintaining and organizing storage areas.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
News Paper Production Clerk
Eastern Illinois University
Charleston , IL
06.1997 - 08.1997
- Assembled newspapers with insert materials to prepare for delivery.
- Used safe lifting techniques to load and unload vehicles at distribution center.
- Delivered newspapers to business and residential customers on assigned route.
Education
Bachelor of Science - Health Administration
Eastern Illinois University
Charleston, IL05.2001
MBA - Human Resources Management
Colorado State University Global
Aurora, COSkills
- Policies implementation
- Training and development
- Americans with disabilities act (ADA)
- Customer relationship management
- Project management
- Human resources management systems
- Professional demeanor
- Analytical skills
- Written communication
- Diversity and inclusion
- Manage employee relations
- Willingness to learn
- Relationship building
- Active listening
- Strategic planning
Timeline
Certified Personal Fitness Trainer
Wellbridge Athletic Club and Spa
03.2023 - 08.2023
Campus Resource Specialist
Rocky Mountain College of Art + Design
09.2015 - Current
Certified Personal Trainer
Vitalizing Image and Physique Fitness, lcc
08.2007 - 09.2015
Camp Counselor
Eastern Illinois University
07.1998 - 09.1999
Kitchen Assistant
Marianne's Delicatessen
04.1998 - 08.2023
News Paper Production Clerk
Eastern Illinois University
06.1997 - 08.1997
Commercial Mover
Myers and Sons Commercial Moving Company
05.1997 - 09.1997
Bachelor of Science - Health Administration
Eastern Illinois University
MBA - Human Resources Management
Colorado State University Global
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