Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Terry Davis

Customer service and sales Representative
Clearwater,FL

Summary

Results-driven sales professional with experience in customer service and business development. Adept at leveraging active listening and effective communication to drive appointments and maintain strong client relationships, contributing to significant sales growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Development Representative

CoverageX
04.2023 - Current
  • My current position includes making outbound calls to new and existing leads via dialer to get quotes for automotive coverage warranties and other services.
  • This position is very fast-paced and has both daily and weekly goals and metrics.

Appointment Setter/Lead Generator

Government Services Exchange
10.2023 - 03.2024
  • My position at GSE included making outbound calls to new and existing customers that included: business owners, Presidents CEO's, VP's and managers to set consultation appointments for closers.
  • This was sales driven position with both weekly and monthly quotas and involved a lot of multi-tasking and some follow-up calls.

Appointment Scheduler

1800 Accountant
04.2023 - 09.2023
  • My job included making outbound calls to new and existing customers such has business owners and managers to set up tax analysis consultations as well as doing some pre-consultations over the phone.
  • This involved using a manual phone system and doing some follow-up calls to reschedule current appointments.
  • This was a moderate paced environment that did occasionally involve multitasking.
  • There were weekly and monthly sales quotas and goals to be meet and other call center metrics like call per hour and handle time.

Sales Consultant

PODS Moving and Storage
02.2022 - 03.2023
  • My previous job had included taking inbound calls from prospects and existing customers regarding online and phone quotes.
  • Some of the service parts of the position consisted of setting up new accounts and updating current ones, scheduling deliveries and pickups for moving containers and processing payments on accounts.
  • This position was mostly sales driven with weekly goals and monthly quotas.

Customer Service Ambassador

Macy 's Inc
10.2019 - 12.2021
  • My position at Macy's mostly involved taking inbound calls from new and existing customers, managing online and store orders as well as upselling furniture/bedding products as well as scheduling deliveries, returns, inspections, repairs and confirming ETA for service technicians.
  • Metrics such as one call resolution, quality assurance, handle time, and customer satisfaction were a regular apart of the performance standards.

Education

Some College (No Degree) - Computer Information Systems

Danville Area Community College
Danville, IL

Some College (No Degree) - Business Management

Parkland College
Champaign, IL

Skills

  • Active listening
  • Business development and management
  • Customer service and retention
  • Sales consulting and inside sales
  • Effective communication skills
  • Multi-tasking and scheduling
  • Team collaboration
  • Good driving record
  • Inbound and outbound calling

Certification

Valid Driver's License

References

References available upon request.

Timeline

Appointment Setter/Lead Generator

Government Services Exchange
10.2023 - 03.2024

Business Development Representative

CoverageX
04.2023 - Current

Appointment Scheduler

1800 Accountant
04.2023 - 09.2023

Sales Consultant

PODS Moving and Storage
02.2022 - 03.2023

Customer Service Ambassador

Macy 's Inc
10.2019 - 12.2021

Some College (No Degree) - Computer Information Systems

Danville Area Community College

Some College (No Degree) - Business Management

Parkland College

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Terry DavisCustomer service and sales Representative
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