Summary
Overview
Work History
Skills
Websites
Timeline
Generic

Terry Jennings

Colborne, ON

Summary

I am a genuine customer support leader who prioritizes customer satisfaction and strives to deliver a personalized service in every interaction. I employ a systematic approach to problem solving. I am dedicated to being a supportive team player.

Overview

20
20
years of professional experience

Work History

Sales and Service Technician

Orkin Canada
11.2020 - Current
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.

Technical Customer Support Specialist

Magnus Technologies
10.2019 - 07.2020
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Senior Customer Account Manager

Aptiv Services LLC (via Bartech Technical)
06.2010 - 03.2020
  • Efficiently handled complaints as the lead contact for several customer locations in southern Ontario and New York state.
  • Provided appropriate solutions and alternatives within appropriate timeframes, and lead team meetings to achieve resolution.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Collaborated with finance departments on invoicing accuracy for applicable products, services, software and logistics.
  • Coordinated and tracked urgent materials movements to the customer location when inventory levels were critical.
  • Contributed technical expertise on a daily basis - recommended process improvements when necessary.
  • Utilized CAD drawings to validate products adhered to engineering specifications.
  • Managed third party inspection providers when containment of non-conforming wiring product was necessary.
  • Facilitated training courses, aligning new learning development to the repair technicians and production team members.
  • Harvested monthly ad hoc reports for senior team members.

Quality Control Technician

Automodular Corp.
08.2005 - 06.2010
  • Entrusted as lead Quality contact in Quality Manager's absence.
  • Co-developed and effectively institutionalized Microsoft Access databases (e.g. third-party quality inspection tracking), which contributed to significant improvements in interdepartmental communication.
  • Established strong relationships with suppliers to gain support and effectively achieve results; fostered an environment in which employees were motivated to deliver top quality performance.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.

Skills

  • Influential communicator
  • Exceptional relationship builder
  • Analytical and conceptual thinker
  • Strategic problem solver
  • Proficient multitasker
  • Technically savvy
  • Proficiency in Microsoft Office

Timeline

Sales and Service Technician

Orkin Canada
11.2020 - Current

Technical Customer Support Specialist

Magnus Technologies
10.2019 - 07.2020

Senior Customer Account Manager

Aptiv Services LLC (via Bartech Technical)
06.2010 - 03.2020

Quality Control Technician

Automodular Corp.
08.2005 - 06.2010

Similar Profiles

CREATE PROFILE
Terry Jennings