WINDOWS, EXCEL, TEAMS, BASIC COMPUTER KNOWLEDGE
TERRY LISA ROBINSON
CUSTOMER SERVICE
Lansdowne,US
Summary
An experienced Customer Service Agent with over 10 years in a Call Center atmosphere for a call center communications company. Main responsibilities include: Entering orders into company-tailored programs and assisting customers with inquiries. Directing internet orders and maintaining product knowledge With consistently, excellent feedback from internal and external customers.
Diligent customer service agent with extensive experience in resolving customer inquiries and ensuring high levels of client satisfaction. Proficient in handling complex issues, and consistently improving service processes. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Overview
27
27
years of professional experience
Work History
CASHIER, SELF CHECK OUT ASSOCIATE
WHOLEFOODS
WYNNEWOOD, Pennsylvania
09.2022 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Senior Customer Service Agent
National Fulfillment
09.1997 - 09.2022
- Responded to client queries or complaints by phone or e-mail as appropriate
- Assisted customers with order placement
- Forwarded important and serious matters to the seniors
- Transferred urgent calls to appropriate departments
- Updated clients contact information and other details in the customer database
- Provided clients with detailed information on products and services
- Assisted clients with service or billing matters
- Data encoding
- Inbound customer service support
- Customer service ethics
- Maintaining quality of service through quality assurance
- Able to perform multi-tasking
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Education
High School Diploma -
Bamberg EHRHARDT HS
BAMBERG, SCNo Degree - MEDICAL OFFICE PROCEDURES
TC3
DRYDEN NY 19053Skills
- Excellent verbal communication skills
- Demonstrate confidence
- Work well with teams
- Problem solver
- Attention to details
- Ability to work under pressure
- Self-awareness
- Basic computer skills
- Proactive
- Critical thinking
- Good written communication skills
- Stress tolerance
- Flexible and able to adjust to the work environment
- Customer awareness
- Active listener
- Professionalism
- Strong work ethics
- Time management
- Payment processing
- Complaint handling
- Call center operations
- Credit card processing
- Call center experience
Software
Timeline
CASHIER, SELF CHECK OUT ASSOCIATE
WHOLEFOODS
09.2022 - 09.2024
Senior Customer Service Agent
National Fulfillment
09.1997 - 09.2022
High School Diploma -
Bamberg EHRHARDT HS
No Degree - MEDICAL OFFICE PROCEDURES
TC3
Similar Profiles
JESUS RANGELJESUS RANGEL
Cook at WholefoodsCook at Wholefoods
Fernando HernandezFernando Hernandez
Front End Cashier at WholefoodsFront End Cashier at Wholefoods
Austin Goetz-PoeAustin Goetz-Poe
Team Member at WholefoodsTeam Member at Wholefoods
Heather RonczkaHeather Ronczka
Wholefoods Milwaukee at WholefoodsWholefoods Milwaukee at Wholefoods
Shanae HurlingShanae Hurling
Medical Record Intern at Prospect Park Health & RehabMedical Record Intern at Prospect Park Health & Rehab