Successfully opened, filled and operated over 20 properties including three Country Clubs. I have a proven track record of building professional teams and great managers. My exceptional time management skills and a strong commitment to professionalism sets me apart. I have demonstrated the ability to handle all aspects of property management, focusing on office management, including hiring and training. I excel in planning activities and executing daily duties, and I possess expert communication skills. My kindness and empathy towards others have earned me recognition in the industry.
Overview
21
21
years of professional experience
Work History
House Manager Member Support Specialist
Boca Grove Country Club (Private)
07.2022 - Current
Reduced injuries among personnel with development and implementation of robust safety programs and policies.
Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
Apply JONUS and Traffix Logix to ensure safety within the compounds of our Club and implement comprehensive systems to protect the associations' community assets and records professionally.
Create and manage the Association's budget and financial processes. Solicit, review, and compile bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the Association's best interest.
Draft RFPs as needed before bidding on large projects to ensure data received is comparable across all vendors.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Resolved customer issues through thorough dispute investigation.
Verified customer identification and documentation for compliant transactions.
Handled complaints with prompt, courteous service to uphold professional reputation.
Trained staff on operating procedures and company services.
Regional Property Manager/Lease Up Specialist/Trainer
Lampe Management Company
08.2004 - 06.2022
Lease Ups, New Properties, Distressed Properties, HOA, Commercial, Retail, Apt/condo, and Self Mini Storage - 15+ years of experience.
Financial Management and budget coordinator
Project Management and vendor communications expert. Landscaping Installation and maintenance
Property Security and Asset Management
Customer Satisfaction and Customer Retention Specialist
Event Planning and Project Management
Ensuring property security - installing locks and video security measures
Excellent driver with no tickets no accidents and no points. Vehicle maintenance experience
Annual budget creation and managed portfolio according to approved budgeted parameters.
Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
Negotiated vendor contracts and presented to owners for approval.
Staffing Management and supervision 10+ years of experience with hiring, training and Mental Health assistance.
Personal Trainer, CPR and First Aid - First Responder
Created reports, recorded contracts and kept employee records in corporate database and accounting software.
Responded to escalated resident concerns and issues and monitored resolution.
Reviewed financial forecasts, budget and operational goals.
Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Communicated effectively with owners, residents, and on-site associates.
Completed annual rent calculations using housing database software.
Education
Bachelor of Arts (B.A.) - Business Administration/Marketing
Fayetteville State University
Fayetteville, NC
Associate in Arts (A.A.) - Criminal Justice and Security
Robeson Community College
Lumberton, NC
Skills
Communication
Technical abilities Excel, Word, Outlook
Attention to Detail
Problem Solving, Adaptibility and Time Management
Housekeeping and Food Prep
Household Operations and Leadership
Supervising 15 years
Organizer and Event Planning Expert
Professional from head to toe
Sharp dresser with impeccable hygiene
Health Conscience, Personal Trainer and Nutrition Coach
Timeline
House Manager Member Support Specialist
Boca Grove Country Club (Private)
07.2022 - Current
Regional Property Manager/Lease Up Specialist/Trainer
Lampe Management Company
08.2004 - 06.2022
Bachelor of Arts (B.A.) - Business Administration/Marketing
Fayetteville State University
Associate in Arts (A.A.) - Criminal Justice and Security