Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrylynn Hopewell

Hammond,IN

Summary

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

27
27
years of professional experience

Work History

Direct Support Professional

Mary T, Inc.
06.2023 - 10.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Support Specialist

RS Eden
03.2016 - 11.2021
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Conducted case management activities and services with multidisciplinary team.
  • Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
  • Interacted with team members across departments to research and resolve customer issues.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
  • Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
  • Fostered an inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
  • Increased customer loyalty through personalized follow-up communications after successful issue resolution.
  • Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
  • Increased support team morale and motivation, organizing regular training sessions and team-building activities.
  • Improved operational efficiency by creating detailed FAQs and support documentation, reducing volume of repeat inquiries.
  • Reduced response times for client inquiries, implementing prioritization strategy that focused on urgent issues first.
  • Achieved high client satisfaction ratings, meticulously tracking and analyzing support case outcomes to identify improvement areas.
  • Optimized client onboarding processes, ensuring smooth and welcoming experience for new clients.
  • Cultivated supportive team environment, recognizing and celebrating team achievements and individual contributions to client success.
  • Reduced average case resolution time, implementing more effective diagnostic tools and procedures.
  • Improved client satisfaction scores by addressing and resolving customer inquiries promptly and professionally.
  • Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.
  • Provided comprehensive training to new team members, ensuring high level of service quality and knowledge across team.
  • Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to common client challenges.
  • Streamlined internal communication between support and development teams, leading to quicker resolution of technical issues.
  • Conducted in-depth product demonstrations for clients, leading to deeper understanding and increased product utilization.
  • Developed and maintained strong client relationships, leading to increased loyalty and repeat business.
  • Enhanced client engagement by organizing regular feedback sessions, leading to more client-centric product improvements.
  • Led development of client support knowledge base, enhancing team's ability to resolve issues quickly and accurately.
  • Enhanced team efficiency through implementation of new ticketing system that streamlined support requests.
  • Enhanced product knowledge among team members, conducting regular training sessions on new features and updates.
  • Facilitated significant reduction in customer complaints by implementing more effective communication channels and feedback mechanisms.
  • Increased customer retention, closely monitoring client feedback and making necessary adjustments to service strategies.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Program Specialist

Mains'l Services,Inc.
01.2010 - 07.2012
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Created documents, reports, and spreadsheets detailing program information.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Maintained clean, safe, and well-organized patient environment.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Community Living Specialist

Grand Prairie Services
12.1997 - 06.2006
  • Ensured a safe and supportive environment by consistently adhering to health and safety guidelines, reporting incidents promptly, and updating individual care plans as needed.
  • Improved community integration for residents by developing and implementing tailored support plans.
  • Strengthened relationships within the community by collaborating with local organizations, businesses, and resources to ensure successful inclusion of individuals with disabilities.
  • Supported the professional development of fellow staff members through active participation in training sessions or workshops focused on best practices within the field of disability services.
  • Promoted self-advocacy skills among program participants through regular meetings, discussions, and goal-setting exercises.
  • Maintained accurate records of participant progress towards goals while regularly reviewing data for adjustments or improvements in service delivery methods.
  • Assisted individuals in achieving personal goals related to employment or education by providing necessary resources, support, and encouragement.
  • Championed the rights and dignity of individuals with disabilities by actively promoting awareness and understanding within the wider community.
  • Developed strong rapport with residents through consistent, empathetic communication and genuine interest in their personal lives.
  • Educated family members on available resources designed to enhance their loved one''s overall wellbeing within the community setting.
  • Assisted residents in maintaining optimal physical health by encouraging regular exercise, proper nutrition, and adherence to prescribed medications or treatments.
  • Enhanced daily living skills for individuals with disabilities through personalized coaching and hands-on assistance.
  • Provided crisis intervention services when necessary to maintain resident safety while seeking appropriate long-term solutions for challenging situations.
  • Evaluated program effectiveness using outcome measurements and feedback from residents, families, staff members, and community partners to identify areas for continued growth and improvement.
  • Facilitated positive social interactions among residents by organizing group activities, outings, and events that catered to diverse interests and abilities.
  • Increased resident satisfaction by effectively addressing individual concerns and promoting open communication among staff, residents, and families.
  • Contributed to program development initiatives aimed at enhancing overall quality of services provided to residents with disabilities.
  • Fostered independence among program participants by providing guidance in decision-making and problem-solving strategies.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans addressing the unique needs of each resident served.
  • Coordinated transportation arrangements for residents attending off-site appointments or participating in community-based activities.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Facilitated outreach activities to build community awareness.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented strategies to enhance quality of social services.
  • Coordinated with local government to provide resources to clients.
  • Developed and implemented programs to engage and empower underserved populations.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Implemented and developed programs to address poverty and inequality.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Collaborated with various stakeholders to promote social services.
  • Administered and tracked client service payments.
  • Assisted in developing grant proposals to support social service initiatives.

Education

Bloom Township High
Chicago Heights, IL

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Transportation
  • Appointment scheduling
  • Patient care
  • Disability awareness
  • Client transportation
  • ADL support
  • Goal setting
  • Team collaboration
  • Social skills development
  • Recreational activities
  • Crisis management
  • Patient management
  • Progress documentation
  • Individualized support planning
  • Patient assessments
  • Safety monitoring
  • Community integration
  • Medical records management
  • Care plan management
  • Care plan assessment
  • Transportation assistance
  • Indirect patient care
  • Patient education
  • Nutrition
  • Care delivery
  • Nutrition support
  • EMR / EHR
  • Report generation
  • Case management
  • Chronic disease management
  • Self-advocacy training
  • Clinical quality program standards
  • Medical office administration
  • Problem-solving
  • Multitasking and organization
  • Daily living support
  • Empathy and patience
  • HIPAA compliance
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Case documentation
  • Behavioral support
  • Positive reinforcement
  • Client advocacy
  • Conflict resolution
  • Life skills training
  • Record keeping
  • De-escalation techniques
  • Mobility assistance
  • Self-care promotion
  • Report writing
  • Cultural awareness
  • Emotional intelligence
  • State regulations
  • Community activities
  • Hygiene assistance
  • Compassionate client care
  • Wellness and nutrition knowledge
  • Charting and documentation
  • Therapeutic instruction
  • Healthcare
  • Health services
  • Community integration support
  • Adaptive equipment use
  • Infection control procedures
  • Personal care assistance
  • Support plan management
  • First aid and CPR
  • Case management experience
  • Quality program protocols
  • Client safety and first aid
  • CPR certification
  • Fast learner
  • Critical thinking
  • Documentation and recordkeeping
  • First aid certification
  • Medication management
  • Attentive to people
  • Ability to lift
  • Cooking meals
  • Certified in CPR/AED
  • CPR/AED
  • Vitals monitoring and documentation
  • Clear communication
  • Decision-making
  • Housekeeping

Timeline

Direct Support Professional

Mary T, Inc.
06.2023 - 10.2024

Support Specialist

RS Eden
03.2016 - 11.2021

Program Specialist

Mains'l Services,Inc.
01.2010 - 07.2012

Community Living Specialist

Grand Prairie Services
12.1997 - 06.2006

Bloom Township High

Similar Profiles

CREATE PROFILE
Terrylynn Hopewell