Summary
Overview
Work History
Education
Skills
Claims Information - Local Plan
Printed Information
Member Id
Enrollment Code
Disclaimer
Insurance Information
Certification
Perfect Attendance 1 year
Timeline
Generic

TERRY L OGDEN

Indianapolis,IN

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Knowledgeable [Desired Position] with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Intelligent [Job Title] with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

C.S.R.

IRS
11.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Optical Lab Technician

V.A. MEDICAL CENTER
12.2007 - 11.2022
  • Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
  • Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
  • Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
  • Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
  • Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
  • Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
  • Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
  • Minimized equipment downtime with proactive maintenance checks, troubleshooting issues as they arose to maintain efficient operations.
  • Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
  • Continually sought opportunities to improve personal skills and knowledge, attending industry training sessions and applying new learning to daily tasks.

Education

Associate of Applied Science - Accounting

Great Lakes Jr College
Midland, MI
06-1991

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Computer proficiency
  • Customer relations
  • Documentation
  • Data entry
  • Scheduling
  • Call management
  • Problem resolution
  • Dispute resolution
  • Product knowledge
  • Building rapport
  • Client relations
  • Quality control
  • Call center operations
  • Microsoft Office Suite
  • De-escalation techniques
  • Account updating
  • Appointment scheduling
  • Customer relationship management (CRM)

Claims Information - Local Plan

Anthem Blue Cross and Blue Shield - Indiana

Printed Information

Terry Ogden, 04/23/24, 14:01:57 PM ET

Member Id

R59607718

Enrollment Code

131 (FBF)

Disclaimer

This letter does not guarantee coverage or payment and does not represent prior approval for benefits. All claims are subject to coverage provisions and medical necessity.

Insurance Information

610239, FEPRX, 65006500, 500, 9000, 10 days

Certification

  • Help Scout Expert Help Scout.
  • Certified Support Manager (CSM) - HDI.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Certified Information Systems Security Professional (CISSP)
  • CompTIA Certification
  • Indiana Driver's License

Perfect Attendance 1 year

First year on the job with optical lab two people had perfect attendance. Me and another associate.

Timeline

C.S.R.

IRS
11.2022 - Current

Optical Lab Technician

V.A. MEDICAL CENTER
12.2007 - 11.2022

Associate of Applied Science - Accounting

Great Lakes Jr College

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TERRY L OGDEN