Terry E. Reynolds
Orlando,FL
Summary
Accomplished and disciplined sales operations manager with a proven record in sales consulting and management. Highly motivated to excel in new work environments. Skilled in client communication and objection handling. Demonstrated success in managing and developing sales teams to achieve objectives and sales goals. Experienced in overseeing day-to-day business activities. Possesses a comprehensive understanding of business and a willingness to learn and adapt.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Realtor
Lighthouse Property Group
01.2019 - Current
- Work with home sellers listing and marketing their properties and assisting home buyers in both locating and purchasing their desired properties. Achieved over 1 million dollars in sales in the second year of working in the real estate business. Marketed to sphere of influence via social media and personal contact. Also experienced in leasing properties for investors.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Senior Loan Officer
Sibley Mortgage Group
01.2018 - Current
- Originate new mortgage loans by marketing to local realtors and personal connections. Walk clients through loan process from pre-approval to closing table. Communicate loan progress with clients and realtors while collecting necessary paperwork and documents from client required for loan underwriting. Work hand in hand with processing in clearing loan conditions with underwriting and coordinating various loan milestones with client, realtor and title office.
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Submitted loan applications to underwriter for verification and recommendations.
Sales Consultant
Greenway Dodge
04.2019 - 07.2019
- Due to a down mortgage market at the time as well as just getting into the real estate business, I decided to go back to the car sales business. After a short two-week training period, I immediately adapted to Greenway’s sales structure and was able to be in the top tier of sales consultants for the three full months I worked at Greenway. Job requirements included greeting customers, determining their needs and wants, properly previewing and test driving the vehicle, negotiating and asking for their business handling any objections or concerns they may have, preparing paperwork for finance and finally delivering the vehicle with all customer service CSI considerations necessary for a proper review. I averaged 28 cars per month during this short period. I did leave on my own terms and would be more than happy to discuss and explain my reasons for leaving. I have references from Greenway if necessary.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Owner/Managing Member
Lawn Care Solutions, LLC
09.2008 - 12.2017
- Opened lawn service business in September 2008 and grew to over 70 residential and commercial clients. Primary focus for building valuable accounts was providing quick communication with clients and always exceeding customer expectations regarding quality of service.
- Gross revenue exceeded $100,000 per year
- Handle all aspects of business from estimating to client invoicing
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Operations Manager/Vice President
First Financial of Central Florida
01.2007 - 01.2008
- Recruited to oversee and manage both the inside sales and administrative/operational requirements of business. Worked hand in hand with President to coordinate all strategies relating to marketing, employee management and sales objectives. Promoted to Vice President in late 2007.
- Processing of files as well as management of processing staff
- Coordination of deal structure with loan officers from credit review, program pricing and lender placement
- Coordination of loan closing and funding with both title companies and lenders
Operations Manager/President
FloridaStar Mortgage LLC
01.2004 - 01.2007
- Started company from ground up and quickly became profitable and self-sustaining. Handled all operations and sales force management. Within one year required new space to support sales growth. Based on proven ability to grow a successful business, was shortly thereafter recruited by First Financial of Central Florida to manage its sales force and daily business requirements.
- Maintained necessary sales volume for profitability during inception of business
- Within a year and a half, relocated business to new location providing necessary space and room for growth based on company needs
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Loan Originator
Available Mortgages
01.2003 - 01.2004
- Utilized this opportunity to enter the mortgage field allowing me to gain extensive knowledge pertaining to the mortgage business regarding both client needs and product knowledge.
- Easily able to integrate sales and management background in regards to working with clients
- With a strong desire for more than this position could offer, used this period of time to learn basics of mortgage business and gain knowledge required to run and operate own mortgage company
Finance Manager/Closer
Reed Nissan
01.2003
- Recruited by Finance Director to take on position as Finance Manager with respected Central Florida automobile dealership. Achieved top sales for Finance Department every month employed by Reed Nissan.
- Would close approximately 60 to 80 deals per month dealing with various clients both amicable and hostile.
- Exceeding all required sales percentages and objectives on a monthly basis
- Top producing finance manager for dealership
Education
Bachelor of Science - General Management
University of Central Florida
Orlando, FL12.2000
Skills
- Strong sales and closing ability
- Leadership and team management skills
- Seasoned in office operations
- Excellent communication skills
- Time management
- Strategic planning/problem solving
- Customer relationship management
- Objection handling
Certification
- Florida Loan Originator: NMLS #1616620
- Florida Real Estate License: #SL3429881
Timeline
Sales Consultant
Greenway Dodge
04.2019 - 07.2019
Realtor
Lighthouse Property Group
01.2019 - Current
Senior Loan Officer
Sibley Mortgage Group
01.2018 - Current
Owner/Managing Member
Lawn Care Solutions, LLC
09.2008 - 12.2017
Operations Manager/Vice President
First Financial of Central Florida
01.2007 - 01.2008
Operations Manager/President
FloridaStar Mortgage LLC
01.2004 - 01.2007
Loan Originator
Available Mortgages
01.2003 - 01.2004
Finance Manager/Closer
Reed Nissan
01.2003
Bachelor of Science - General Management
University of Central Florida
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