Terry (Theresa) Sheff
Cumming,GA
Summary
Personable Office Administrator with 15+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.
Overview
12
12
years of professional experience
Work History
Office Administrator, Admin to CEO, Client Manager
National Benefit Programs, Savify
02.2016 - 02.2023
- Interacted with customers by phone, email, or in person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produce monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
Client Project Coordinator
WorldPay US
03.2014 - 02.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
Contractor Project Analyst
First Data Corporation
03.2011 - 03.2014
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Built lasting and collaborative partnerships with individuals both within and outside of the company.
- Collected data from diverse source formats.
- Assessed clients' ongoing projects for potential issues, advising project managers on possible solutions and necessary precautions.
Education
High School Diploma -
State College of Florida, Manatee-Sarasota
Bradenton, FLSkills
- Managing Reception
- Issue and Conflict Resolution
- Product Management and Branding
- Administration and Reporting
- Supplier Relations
- Schedule Preparation
- Customer Relationship Management
- Coaching and Mentoring
Timeline
Office Administrator, Admin to CEO, Client Manager
National Benefit Programs, Savify
02.2016 - 02.2023
Client Project Coordinator
WorldPay US
03.2014 - 02.2016
Contractor Project Analyst
First Data Corporation
03.2011 - 03.2014
High School Diploma -
State College of Florida, Manatee-Sarasota
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