TERSHEA RILEY
Severn,Maryland
Summary
A seasoned Medical Assistant with a proven track record at Baltimore Washington Medical Center, I excel in patient care coordination and HIPAA compliance. Known for enhancing clinic efficiency and patient satisfaction,
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baltimore Washington Medical Center
04.2005 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Senior Lead Medical Assistant
Klebnow and Assosiates
09.2005 - 12.2023
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Prepared and administered medications to alleviate patient symptoms.
- Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Columbia Medical Plan
03.1994 - 02.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
Pediatric Associates
02.1989 - 12.1993
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Medical Assistant
Dr Shah
02.1988 - 01.1989
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Associate of Science -
Anne Arundel Community College
Arnold, MDCertificate of Technical Studies - Medical Assistant
Medix
Towson, MD07-1988
High School Diploma -
Old Mill High School
Millersville, MD05-1986
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- EMR / EHR
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Phlebotomy
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Inventory and supply management
- Patient management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Payment collection
- Medical terminology in [languages]
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Valid [state] driver's license
- Medical office management
- Emergency response preparedness
- Healthcare software proficiency
- Indirect patient care
- Conflict resolution
- Companionship and emotional support
- Medical transcription
- Account management
- 2D scanning
- Specimen labeling
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Certification for Sterile Processing Department Technician- International Association of Healthcare Central Service Materiel Management.
- Basic Life Support (BLS) - American Heart Association.
- OSHA Certified
- CPR/AED Certification
Languages
asl
Limited Working
Interests
- Volunteer Travel
- Dancing
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
- Youth Development Programs
- Avid Reader
- I enjoy helping others and giving back to the community
- Volunteering with youth sports programs as a [role]coach
- Road Trips
- Animal Care
- Playing Sports
- Dance
- Fashion
- Team Sports
Timeline
Senior Lead Medical Assistant
Klebnow and Assosiates
09.2005 - 12.2023
Medical Assistant
Baltimore Washington Medical Center
04.2005 - Current
Medical Assistant
Columbia Medical Plan
03.1994 - 02.2005
Medical Assistant
Pediatric Associates
02.1989 - 12.1993
Medical Assistant
Dr Shah
02.1988 - 01.1989
Associate of Science -
Anne Arundel Community College
Certificate of Technical Studies - Medical Assistant
Medix
High School Diploma -
Old Mill High School
Similar Profiles
Stephanie StalkerStephanie Stalker
Nurse Case Manager at BALTIMORE WASHINGTON MEDICAL CENTER, Baltimore Washington Medical GroupNurse Case Manager at BALTIMORE WASHINGTON MEDICAL CENTER, Baltimore Washington Medical Group
Ju Yeon ChungJu Yeon Chung
Student Nurse at UM Baltimore Washington Medical CenterStudent Nurse at UM Baltimore Washington Medical Center
Lauren MartinLauren Martin
Respiratory Therapist at Baltimore Washington Medical CenterRespiratory Therapist at Baltimore Washington Medical Center
Nakeea BillieNakeea Billie
License Practical Nurse at University of Maryland Baltimore Washington Medical CenterLicense Practical Nurse at University of Maryland Baltimore Washington Medical Center
Dalaina CannonDalaina Cannon
Marketing and Advertising at Blue Water BaltimoreMarketing and Advertising at Blue Water Baltimore