Tersihna James
Denver,CO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified Property Manager and related jobs with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Property Manager
Ironwood Property Management
09.2013 - 10.2023
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Planned special events such as lotteries, dedications and project tours.
Property Manager
Heritage Apartments
05.2005 - 12.2012
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Assistant Manager
Bank Of The Federated States Of Micronesia
06.2003 - 07.2004
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved service operations efficiency by implementing streamlined processes and procedures.
Tax Collector
Social Security Office, Pohnpei Branch
03.2003 - 06.2003
- Improved taxpayer compliance by conducting thorough and accurate audits of financial records.
- Streamlined tax collection process for increased efficiency by implementing an updated software system.
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Reduced delinquent accounts through diligent follow-up on outstanding balances and negotiating payment plans.
- Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
- Prepared detailed reports on tax collection activities to inform management decision-making processes.
- Facilitated communication between taxpayers and the agency by providing clear explanations of tax policies, regulations, and requirements.
- Safeguarded sensitive taxpayer information through strict adherence to data security protocols within the department''s record-keeping systems.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Customer Service Supervisor
Bank Of Hawaii, Pohnpei Branch
06.1987 - 11.2002
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Business Administration
West Hills College - Lemoore
Lemoore, CABusiness Administration And Management
University of Guam
Mangilao, GUBusiness Administration And Management
College of Micronesia
Palikir, Pohnpei FSMSkills
- Property Management
- Staff Management
- Loan Processing
- Grounds Maintenance
- Tenant Relations
- Maintenance Scheduling
- Leasing and Sales
- Property Tours and Inspections
- Maintenance Knowledge
- Preventive Maintenance
- Customer Service-Focused
- Lease Renewals
- Fair Housing Mandates
- Preparing Property Agreements
- Team Leadership
- Customer Service
- Rent Collection
- Computer Proficiency
- Property Management Expertise
- Maintenance Coordination
- Marketing and Advertising
- Problem Solving
- Lease Administration
- Property Inspections
- Eviction Procedures
- Office Staffing
- Attention to Detail
- Decision Making
- Client Relations
- Deposits Management
- Property Management
- Property Management
- Work Planning
- Creative and Adaptable
- Sales and Marketing
- Operations Management
- Maintenance Management
- Employee Motivation and Guidance
- Property Marketing
- Administrative Leadership
- Performance Assessment
- Decision-Making
- Multi-Family Property Management
Accomplishments
I received a merit award for I'm for Quality from Bank of Hawaii in 1993. Also received the manager of the year award in 2009 from Neighborhood Watch partnered with Lemoore Police Department.
Affiliations
- I am a person of people/family oriented and love to interact with others on and dedicated to help others in anyways I can.
References
References available upon request.
Timeline
Property Manager
Ironwood Property Management
09.2013 - 10.2023
Property Manager
Heritage Apartments
05.2005 - 12.2012
Assistant Manager
Bank Of The Federated States Of Micronesia
06.2003 - 07.2004
Tax Collector
Social Security Office, Pohnpei Branch
03.2003 - 06.2003
Customer Service Supervisor
Bank Of Hawaii, Pohnpei Branch
06.1987 - 11.2002
Business Administration
West Hills College - Lemoore
Business Administration And Management
University of Guam
Business Administration And Management
College of Micronesia
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