Terssas Moges

Pharmacy Manager

CVS Pharmacy

11.2022 - Current

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Trained pharmacy interns and newly hired pharmacy technicians.
Ordered all pharmacy supplies and kept check on inventory levels.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Discussed medical histories with patients in effort to provide most effective medical advice.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Collaborated with store manager to maintain daily operations.
Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Developed policies and procedures for effective pharmacy management.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
Achieved significant cost savings by negotiating better terms with pharmaceutical suppliers.
Collaborated with insurance companies to streamline claims process, reducing wait times for patients.
Streamlined pharmacy operations for improved efficiency, adopting advanced inventory management software.
Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
Reduced medication waste and disposal costs by implementing effective stock rotation system.
Supported patients with chronic conditions through establishment of medication therapy management program.
Boosted pharmacy's public image by initiating health awareness campaigns in local community.
Enhanced patient safety by implementing rigorous medication error prevention protocols.
Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
Ensured safe working environment, adhering to strict health and safety guidelines.
Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
Maintained safe work environment by adhering to safety protocols and guidelines.
Increased patient satisfaction with personalized medication counseling sessions.
Contributed to significant growth in pharmacy revenue by expanding range of services offered.
Upgraded pharmacy technology, leading to reduction in prescription errors and improved dispensing efficiency.
Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
Optimized prescription processing times, ensuring fast and accurate service for all customers.
Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Removed trash and straightened counters to keep pharmacy area clean and neat.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Spearheaded and implemented new projects to expand scope of engagement.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Successfully negotiated client contract renewals to create increased revenue.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Overview

Work History

Pharmacy Manager

Staff Pharmacist

Stuff Pharmacist

Education

Doctor Of Pharmacy -

Skills

Affiliations

Timeline

Pharmacy Manager

Staff Pharmacist

Stuff Pharmacist

Doctor Of Pharmacy -

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