Teruko Long
Tracy,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to the team.
Overview
13
13
years of professional experience
Work History
Mail Processing Clerk
USPS, United States Postal Service
11.2014 - 06.2020
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Front Desk Receptionist
East Bay Medical Group
05.2007 - 02.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed per day 50 or more calls per day.
Medical Administrative Assistant
MultiCare Health Group
12.2002 - 10.2003
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
Medical Records Clerk
Tripler Army Medical Center
03.2000 - 09.2002
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Education
High School Diploma -
Oxnard High School
Oxnard, CA06.1989
Medical Administrative Assistant
Western Career College
San Leandro, CA03.2005
Skills
- Federal Guideline Proficiency
- Office Equipment
- Office Supplies and Inventory
- Postal Service and Product Expertise
Timeline
Mail Processing Clerk
USPS, United States Postal Service
11.2014 - 06.2020
Front Desk Receptionist
East Bay Medical Group
05.2007 - 02.2011
Medical Administrative Assistant
MultiCare Health Group
12.2002 - 10.2003
Medical Records Clerk
Tripler Army Medical Center
03.2000 - 09.2002
High School Diploma -
Oxnard High School
Medical Administrative Assistant
Western Career College
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