Teryn Martin
Winston-Salem,NC
Summary
Professional shift supervisor with strong leadership skills and strong background in strategic planning and operational efficiency. Skilled in managing daily operations, scheduling, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
18
18
years of professional experience
Work History
Shift Lead
Santa Fe Natural Tobacco Company
05.2022 - Current
- Maintain FMC and RYO production by assigning operators to complexes, checking inventory for materials, and the integrity of the product.
- Facilitate the change over process from one SKU to another. Verifying all material and tobacco changes, also ensuring no cross contamination.
- Organic certification for all SFNTC products.
- Check the quality of the product while in production from cigarette level to wrapping materials.
- Maintained open lines of communication between management and staff, fostering trust and transparency throughout the organization.
- Communicated job expectations and monitor operators and specialist to meet productivity.
- Use APO to meet schedule adherence to maine volume attainment each day/week. Also planning for future volume and placement of orders to correct complexes to maximize production.
- Ensure overtime is met to meet production, while maintaining manufacturing conversion cost.
- Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
- Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.
- Collaborated with cross-functional teams to achieve production goals and optimize workflow.
- Participated in cell and factory meetings to report key performance indicators, share insights from the manufacturing floor, and contribute valuable input towards decision making.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Implemented safety protocols, reducing workplace injuries and ensuring compliance with regulatory requirements. 691 days and counting without a TRI.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
Sales Associate
U.S. Cellular
10.2017 - 01.2019
- Sold and helped troubleshoot technology and software problems for cellular and connected devices
- Exceeded my monthly quota of phones, tablets, and accessories every quarter by 18%.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained the store inventory and also the functions of each piece of merchandise
- Performed onsite, in-store retail sales and also remote sales to small businesses
- Generated 10 leads per month and built relationships with customers to encourage repeat business.
- Successfully negotiated sales of over $4k-7k dollars each month
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Supervisor
RESULTS
07.2017 - 01.2018
- Management of agents to meet key performance indicators while meeting client productivity.
- Managing the call quality and effectiveness of troubleshooting skills.
- Drive agents to maintain a low handle time while also troubleshooting effectively.
- Training agents on how to position sales and build rapport
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Local Resource Planner
RESULTS
01.2015 - 07.2017
- Managed call volume and historical data to achieved $600 million profit each quarter, 25% increase over the previous 2 years.
- Enhanced resource allocation efficiency by analyzing data and identifying trends in resource usage.
- Forecasted for future volume using trends from call volumes and agent absenteeism.
- Collaborated with the training team to mange the increase in volume from 100 agents to 500+.
- Effectively managed billable hours to procure premium billable hours from the client to drive the profit margin up 15%.
- Worked with Microsoft Office and other tools to manage historical, realtime, and future productivity.
- Management of schedules, breaks, and training timeframes to meet productivity and training needs.
Associate Trainer
RESULTS
03.2014 - 01.2015
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Assisted in monitoring trainee performance to identify gaps in training.
- Executed sales training programs, consistently teaching and validating requisite skills and behaviors.
Customer Service Representative
RESULTS
10.2013 - 03.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Positioned sales to to customers based off of their needs
Midshipman
UNITED STATES MARINE CORPS
08.2010 - 05.2013
- Officer training for the United States Marine Corps
- Lead and managed 100+ Marines
- Physical Training Instructor for over 200+ Marines
Supervisor
Daily Grind Coffee Shop
03.2007 - 09.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained inventory for coffee and produce
- Lead Barista
Education
Bachelor of Science - Building Construction Tech
Norfolk State University
Norfolk, VA05-2014
High School Diploma -
Martinsville High School
Martinsville, VA06-2010
Skills
- Proficient in Microsoft Office
- APO
- Team Management
- Production planning and scheduling
- Root cause analysis
- Inventory management
- Lean Production Techniques
- Safety compliance
- Quantitative Analysis
- Regulatory compliance
- Sales Proficiency
Military Service
United States Marine Corps, United States, Midshipman, 11/01/09, 05/31/13, Delayed Entry Program Roanoke, 2009-2010, NROTC Hampton Roads, 2010-2013
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Lead
Santa Fe Natural Tobacco Company
05.2022 - Current
Sales Associate
U.S. Cellular
10.2017 - 01.2019
Supervisor
RESULTS
07.2017 - 01.2018
Local Resource Planner
RESULTS
01.2015 - 07.2017
Associate Trainer
RESULTS
03.2014 - 01.2015
Customer Service Representative
RESULTS
10.2013 - 03.2014
Midshipman
UNITED STATES MARINE CORPS
08.2010 - 05.2013
Supervisor
Daily Grind Coffee Shop
03.2007 - 09.2012
Bachelor of Science - Building Construction Tech
Norfolk State University
High School Diploma -
Martinsville High School
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