Summary
Overview
Work History
Education
Skills
Skills Experience
Timeline
Generic

Teryon Archer

Jonesboro,GA

Summary

To obtain a position with a well established organization that will enable me to use my strong organizational skills, educational background, and improve customer satisfaction.

Overview

14
14
years of professional experience

Work History

Shift Manager

Church's Chicken
02.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

CNA

Southern Grace Hospice
11.2023 - 11.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Shift Manager

Wendy’s
01.2014 - 09.2015
  • Open/close the restaurant
  • Keep count of the product coming in and out the restaurant
  • Manage the staff on my shift and make sure everything is in order throughout the day or night
  • Make sure the restaurant is closed up and locked up when the night shift is over

Warehouse Worker

Walmart.com
11.2021 - 11.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

General cleaning

Grady hospital
04.2016 - 09.2018
  • Company Overview: EVS
  • General cleaning
  • General all clinics and restrooms
  • Cleaning hallways and walls
  • Summerslanding living assisted living
  • Residents care
  • Bathing
  • Personal care
  • Handle medical care
  • Greets residents family
  • EVS

Cashier/Sales Associate

PartyCity
10.2012 - 04.2014
  • Assist customers with their item that they have order and came in the store to purchase
  • Check out the customer when they have selected all the items that they need
  • Blow up balloons
  • Stock new merchandise
  • Perform returns
  • Replace the returned items back on the floor
  • Clean the store and bathroom at the end of shift

Caregiver

Private Duty Home care
05.2011 - 10.2012
  • Cleaned the house
  • Laundry
  • Showed the patient
  • Administrated the medication to the patient
  • Prepared the meals
  • Took patient to doctor’s appointments

Contact Center Representative I

Delta Dental
09.2010 - 04.2011
  • Company Overview: Alpharetta, GA
  • Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers
  • Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires
  • Communicate basic eligibility, benefits, and claims status and forwards specific inquiries as directed for priority resolution
  • Accurately completes online/hardcopy forms and routes to the appropriate department
  • Document each customer encounter or resolution in the appropriate computer tracking system
  • Identify, reports and documents system discrepancies
  • Meet and maintain production standards, counts, and inquiry response turnaround times and participates in training programs
  • Provide support to other departments as directed
  • Alpharetta, GA

Education

High School -

Banneker High School
05.2009

Skills

  • Certified call center professional
  • Customer service
  • Motivated
  • Reliable
  • Microsoft Office
  • Data entry
  • Ten-key
  • Resolving customer complaints
  • Maintaining working relationships

Skills Experience

  • Certified call center professional with 2 years customer service experience
  • Motivated and reliable employee
  • Experience in Microsoft Office Word
  • Types 35 words per minute
  • Experience in data entry and ten-key
  • Resolving customer complaints
  • Maintaining an excellent working relationship with coworkers and supervisors
  • Maintaining positive working relationship with customers

Timeline

CNA

Southern Grace Hospice
11.2023 - 11.2024

Shift Manager

Church's Chicken
02.2022 - Current

Warehouse Worker

Walmart.com
11.2021 - 11.2023

General cleaning

Grady hospital
04.2016 - 09.2018

Shift Manager

Wendy’s
01.2014 - 09.2015

Cashier/Sales Associate

PartyCity
10.2012 - 04.2014

Caregiver

Private Duty Home care
05.2011 - 10.2012

Contact Center Representative I

Delta Dental
09.2010 - 04.2011

High School -

Banneker High School

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Teryon Archer