Tes-samoa McDaniel
Atlanta,GA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
9
9
years of professional experience
Work History
Store Manager
Hair Fetish Atlanta
Atlanta, GA
01.2015 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established customer service standards and monitored staff compliance.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed relationships with suppliers to negotiate better prices.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided feedback on marketing campaigns to improve effectiveness.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science - Economics
University of West Georgia
Carrollton, GA05-2017
Skills
- Store Operations Oversight
- Partnership Building
- Report Generation
- Loss Prevention
- Customer Service Management
- Payroll Management
- Supply Ordering
- Shift Scheduling
- Talent Recruitment
- Retail Inventory Management
- Project Management
- Store Merchandising
- Revenue Generation
- Employee Training
- Operations Management
- Competitor Monitoring
- Staff Management
- Product Merchandising
- Outstanding Communication Skills
- Multitasking and Organization
- MS Office Proficient
- Vendor Management
- Training and Mentoring
- Inventory Management
- Staff Supervision
- Strategic Thinker
- Cash Management
- Customer Relations
- Work Planning and Prioritization
- Friendly and Positive
- Recruiting and Hiring
- Inventory Oversight
- Advertising and Marketing
- Store Opening and Closing
- Team Leadership
- Problem-Solving
- Security System Monitoring
- Opening and Closing Procedures
- Accurate Cash Handling
- Employee Supervision and Motivation
- Sales Strategies
Timeline
Store Manager
Hair Fetish Atlanta
01.2015 - Current
Bachelor of Science - Economics
University of West Georgia
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