Tesa Craig
Hampton,Virginia
Summary
As a highly organized and driven individual with consistent experience in customer service, I am confident in my ability to excel as a dental receptionist. My strong communication skills allow me to effectively greet patients, answer inquiries, schedule appointments, and manage patient records with accuracy. Extensive experience using Microsoft Office Suite on a regular basis and am particularly familiar with Outlook, Word, Excel, and Power Point.
Overview
14
14
years of professional experience
Work History
Security Monitor
Amentum Engineering Corp
12.2023 - 11.2024
- Escort uncleared contractor in support of base operations monitoring up to 5 contractors at a time.
- Oversee daily monitoring and patrolled buildings, grounds, and work sites.
- Monitor employee activities, confirming compliance with security regulations.
- Participate in staff meetings, special events, and professional development activities.
- Contribute to risk assessment initiatives by identifying vulnerabilities within the premises and recommending corrective actions.
Property Management
PAE/Amentum
01.2022 - 08.2023
- Oversaw operations of 20,000 sq ft warehouse and ensured active communication between warehouse and U.S. Embassy staff.
- Received merchandise purchased by U.S. Embassy and tended to the ordering and distribution of expendables for the U.S. Embassy.
- Input of customs and shipping request for UAB/HHE shipments.
- Assisted with administrative task for GSO Department due to understaffing.
- Tracked MyService request and engaged the customer in a professional manner to fulfill customer request and need.
- Contributed significantly to the overall success of the property management team by continuously identifying opportunities for process improvement and implementing best practices.
- Managed move-in and move-out processes smoothly, minimizing stress for both tenants and property management staff.
- Utilized property management software effectively for accurate record-keeping of guest information, billing details, and reservation statuses.
Onboarding Coordinator
Covenant Transport Inc
12.2019 - 12.2021
- Data entry, Data auditing, and Employment verifications
- Enhanced employee retention rates with thorough orientation sessions.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
Customer Service Representative
Chattanooga Family Practice Associates
06.2017 - 12.2019
- Collected revenue, verified insurance, retrieved hospital records, sent orders and pathology results.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed over 200 appointments and numerous meetings daily.
Customer Services
Cardinal Health
02.2016 - 06.2017
- Delivered radioactive medications to over 20 medical facilities in a timely and safe manner.
- Ensured proper disposal of radioactive material in compliance with federal regulations and company policy.
- Conducted quality control inspections on radioactive medications.
Corporal-Motor Transportation Operator
United States Marine Corps
01.2011 - 01.2017
- Inventory management of government equipment.
- Supply management for medical and military operations.
- Maintained accurate records for cargo manifests, mileage logs, and fuel consumption to ensure regulatory compliance.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Inspected vehicles and completed daily maintenance actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Deployment to Afghanistan
United States Marine Corps
02.2013 - 12.2013
- Operated 5 different types of military vehicles for support operations.
- Maintained upkeep of military vehicles and equipment.
- Assisted in logistics of numerous tactical movements.
- Security element for Immediate Response Team.
Skills
- Customer and client relations
- Scheduling appointments
- Data entry
- Organization skills
- Insurance verification
- Payment processing
Timeline
Security Monitor
Amentum Engineering Corp
12.2023 - 11.2024
Property Management
PAE/Amentum
01.2022 - 08.2023
Onboarding Coordinator
Covenant Transport Inc
12.2019 - 12.2021
Customer Service Representative
Chattanooga Family Practice Associates
06.2017 - 12.2019
Customer Services
Cardinal Health
02.2016 - 06.2017
Deployment to Afghanistan
United States Marine Corps
02.2013 - 12.2013
Corporal-Motor Transportation Operator
United States Marine Corps
01.2011 - 01.2017
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