Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tesa Mast

Belen,NM

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Insightful Information Technology Manager with nine years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

16
16
years of professional experience

Work History

IT Director

Valencia County Government
01.2017 - Current
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Oversaw development and implementation of improvements to support and network operations.
  • Proven ability to learn quickly and adapt to new situations.

Computer Technician 1

Belen Consolidated Schools
05.2015 - 12.2016
  • Install and maintain repairs for telephone equipment
  • Provides telephone support and administration, training wiring and cabling
  • Continuously working with Active directory
  • Installs, Maintains, repairs, operates and programs computer hardware and software
  • Provide network design support and administration, software and hardware support and training, technology wiring and cabling
  • Interacts with individuals and groups inside and outside the district to ensure that district technology goals are met
  • Ensures confidentiality of privileged information
  • Responsible for the care of the district technology equipment and systems, proper documentation and inventory control measures for supervision and care of district inventory, proper and safe use of facilities, equipment and supplies and reports safety hazards promptly
  • Maintains professional competence through individual and staff training, in service educational activities and self selected professional growth activities
  • Management of 500 computers throughout the district
  • Management of 200+ iPads & MacBooks
  • Remote desktop computer management
  • LanDesk Distribution & management Suite
  • PXE Booting to reimage laptops & desktops throughout district
  • Knowledge and ability of fixing damaged network ports (punch down) from the wall.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

Pro Paint Specialist

The Home Depot
08.2012 - 05.2015


  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Alerted customers of department promotions and sales to increase overall departmental sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Front End Cashier

08.2009 - 08.2012
  • Utilized Diversity-specific marketing approaches for our multicultural clients, for providing clients with understanding of non-traditional prescription vs
  • Traditional folk medicine, while preserving the client’s sensitivity and beliefs in alternative beliefs in medicine
  • Assistant for DME Durable Medical supply
  • Responsible for home health care oxygen explanation and delivery
  • Wheelchairs, walkers, Diapers etc
  • Responsible for medical billing, insurance claims, and other miscellaneous paperwork
  • Responsible for managing the cash drawer for high volume dollars
  • Responsible for balanced cash draw at close of shift
  • Solved billing problems and handled customer inquiries in a professional manner
  • Handled high volume sales successfully
  • Managed all transactions, via phone and in person, for upscale pharmacy
  • Maintained updates for every computer system
  • Responsible for inventory, ordering, and shelf stocking
  • Resolved reports and customer complaints

Specialist

Share N Care Pharmacy
06.2007 - 05.2011
  • Sales associate dealing with high volume sales
  • Specifically committed to dealing with contractors orders throughout the store
  • Excellent customer service to ensure 100% satisfaction
  • Executing paint orders to ensure 100% satisfaction
  • Able to manually manipulate formulas through computer program
  • Responsible for budget control of items needed in department
  • Responsible for ensuring a 100% computer functioning system
  • Step by Step Training through IT support desk to fix computers
  • Share
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.

Education

University Of New Mexico
Los Lunas, NM
2014

Western New Mexico University
Silver City, NM
2013

New Mexico State University
Las Cruces, NM
2012

High School Diploma -

Belen High School
Belen, NM
2011

Skills

  • Maintenance Organization and Development
  • Microsoft Operating Systems
  • Operational Efficiency
  • VMware Virtualization
  • Client Correspondence
  • Server Deployment
  • Hardware Evaluation
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Problem-Solving

Timeline

IT Director

Valencia County Government
01.2017 - Current

Computer Technician 1

Belen Consolidated Schools
05.2015 - 12.2016

Pro Paint Specialist

The Home Depot
08.2012 - 05.2015

Front End Cashier

08.2009 - 08.2012

Specialist

Share N Care Pharmacy
06.2007 - 05.2011

University Of New Mexico

Western New Mexico University

New Mexico State University

High School Diploma -

Belen High School

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Tesa Mast