Tesa Woods
Vancouver,USA
Summary
Bilingual (English/Spanish) customer-focused professional seeking a position in banking where I can utilize my strong service background, communication skills, and attention to detail to support clients and contribute to a positive and efficient branch environment.
Overview
16
16
years of professional experience
Work History
General Manager
Confidential
01.2025 - Current
- Delivered exceptional customer service by addressing client needs and resolving concerns promptly.
- Managed staff, schedules, and day-to-day operations to uphold high service standards.
- Strengthened customer relationships through clear communication and consistent follow-up.
- Utilized problem-solving and leadership skills to improve workflow and service quality.
Casino Security Supervisor
Confidential
03.2022 - 12.2024
- Assisted guests with diverse inquiries in a busy environment, ensuring professionalism and accuracy.
- Used bilingual Spanish/English communication to support and guide a diverse customer base.
- Handled sensitive or stressful situations with calmness, confidentiality, and attention to detail.
- Coordinated with multiple departments to resolve issues and enhance guest satisfaction.
Certified Nursing Assistant (CNA) – In-Home Care
Confidential
02.2016 - 01.2022
- Provided consistent, compassionate service to clients and families while maintaining strong communication.
- Built trust through professionalism, reliability, and respectful personal interaction.
- Ensured accurate documentation and maintained strict confidentiality.
Juvenile Detention Worker
Confidential
07.2009 - 10.2011
- Practiced effective communication, empathy, and professionalism in challenging situations.
- Maintained detailed records and followed strict policy and confidentiality standards.
- Built rapport and trust through consistent, respectful, and clear communication.
Education
Associate of Applied Science - Criminal Justice and Juvenile Corrections
Chemeketa Community College
Salem, ORSkills
- Customer Service Excellence
- Bilingual: English & Spanish
- Relationship-Building & Client Support
- Conflict Resolution & Problem-Solving
- Accuracy & Attention to Detail
- Professionalism & Confidentiality
- High-Volume Customer Interaction
- Communication (Verbal & Written)
- Cultural Sensitivity
- Documentation & Recordkeeping
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Confidential
01.2025 - Current
Casino Security Supervisor
Confidential
03.2022 - 12.2024
Certified Nursing Assistant (CNA) – In-Home Care
Confidential
02.2016 - 01.2022
Juvenile Detention Worker
Confidential
07.2009 - 10.2011
Associate of Applied Science - Criminal Justice and Juvenile Corrections
Chemeketa Community College