TESALONICA ACOSTA

• Responded to customs, customer and internal requests and notices about classification and documentation requirements to support import regulations.
• Coordinated shipments of product from country of origin to final destination by both air and land transport.
• Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
• Developed tracking reports, which alleviated customer calls and boosted time savings.
• Updated and maintained manuals and adhered to governmental regulations that affected product import.
• Accurately input shipment details into company's system using GLS system.
• Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.

• Presenting replenish, destock, and stowing.
• Modeling strong communication.
• Clarifying, summarizing, and sharing ideas.
• Guiding new groups.

• Operate point-of-sale (POS) systems and handle cash during store operating hours.
• Deliver excellent customer service when answering customer questions during store operating hours.
• Receive, stock, and replenish product.
• Use systems to scan, process, and count inventory.
• Identify and communicate barriers to completing assigned tasks.
• Keep the store as clean and beautiful as on Day 1.
• Rotate between additional duties as assigned.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Transcribed phone messages and relayed to appropriate personnel.
• Organized and updated schedules for executives.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Answered high volume of phone calls and email inquiries.
• Coordinated travel arrangements and bookings for executive staff.
• Updated and maintained confidential databases and records.
• Collated and distributed agendas and minutes for all executive meetings.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained electronic filing systems and categorized documents.
• Assisted coworkers and staff members with special tasks on daily basis.

• Verified information ATM and debit card applications.
• Answered clients questions and resolved issues.
• Supported Commercial Lending in acquisition of commercial business accounts.
• Onboard information into deposit pro platform system for all basic and complex accounts.
• Analyzed and reviewed documentations on business, trust, and certificate of deposit products received from the field and clients to ensure all information is accurate and complete.
• Performed maintenance requests for check re-orders, cashier’s check, basic loan maintenance, Debit/ATM PIN resets, loan payments, change of addresses, close accounts, account transfers, and Line of Credit advances.
• Cross-sells banking products such as loan, credit cards, and other channels of banking such as online banking and mobile banking.