Teseana Jones
Bronx,NY
Summary
Finance professional with keen ability to manage financial transactions and ensure timely collections. Proven track record of optimizing receivables processes and resolving disputes efficiently. Known for strong team collaboration and adaptability in dynamic environments, with focus on accuracy and customer relations.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Representative
Hospital for Special Surgery
08.2022 - 09.2023
- Verified patient eligibility and analyzed complex health plan contracts to determine benefit coverage levels for service rendered.
- Reconciled payments with accounts receivable ledger and ensure all payments are accounted for, and generated regular reports on accounts receivable status, aging analysis, and collections.
- Managed the financial transactions and relationships related to patient accounts such as patient invoices, explanation of charges and resolving billing disputes with attention to detail, excellent communication skills, and a strong understanding of medical billing and insurance practices.
Patient Care Representative
Summit Health
11.2020 - 01.2022
- Eased patient experience by assisting with appointments registrations and providing informative explanations about medical services available, physicians on staff, as well as facility policies.
- Collected and verified patient demographic, insurance information and co-payments for services rendered and coordinated referrals to specialists / billing department and other healthcare providers as directed.
- Maintained patient confidentiality and adhere to HIPAA regulations, while addressing complaints and escalate issues to management when necessary.
Pharmacy Technician
Walgreens
01.2019 - 09.2020
- Answered customer inquiries regarding medication availability, insurance coverage, and prescription status.
- Maintained pharmacy inventory by monitoring stock levels, organizing medications, and placing orders for replenishment.
- Assisted pharmacists in preparing prescription medications by counting tablets, labeling bottles, and packaging prescriptions accurately while also ensuring prescriptions are filled promptly and according to pharmacy guidelines.
Assistant Store Manager
Walgreens
10.2013 - 01.2019
- Aided in maximizing store efficiency by assisting the store manager with overseeing operations related to daily routines, such as opening and closing processes, cash management, and compliance with company guidelines.
- Played a crucial role in recruiting, hiring, and training new team members. Effectively supervised store staff to exceed sales targets while providing exceptional customer service.
- Implemented promotional strategies, merchandising initiative, and conducted regular inventory audits to manage shrinkage effectively and drive sales to meet company goals.
Education
BBA - Business Law And Human Resources
Lehman College of The City University of New York
The Bronx, NYAssociate of Science - Business Management
Hostos Community College of The City University of New York
The Bronx, NYSkills
Administrative Leadership
ERP System Management
Invoice Management
Effective Communication
Collaborative Teamwork
Financial Data Analysis
Data Entry and Processing
Microsoft Office Proficiency
Timeline
Accounts Receivable Representative
Hospital for Special Surgery
08.2022 - 09.2023
Patient Care Representative
Summit Health
11.2020 - 01.2022
Pharmacy Technician
Walgreens
01.2019 - 09.2020
Assistant Store Manager
Walgreens
10.2013 - 01.2019
BBA - Business Law And Human Resources
Lehman College of The City University of New York
Associate of Science - Business Management
Hostos Community College of The City University of New York
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