Tesfanesh Pitsch
Jim Falls,WI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations demonstrated during tenure at Kwik Trip. Expert in cash handling and fostering positive customer relations, consistently maintaining professionalism and courtesy. Achieved notable accuracy in financial transactions and excelled in organizational abilities, contributing to a welcoming and efficient service environment.
Overview
6
6
years of professional experience
Work History
Cashier
River Country Cooperative
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
4:30 Am Coffee House
07.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Guest Service Representative
Kwik Trip
07.2021 - 11.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies promptly and courteously.
Babysitter
Laura Stevens
01.2018 - 08.2021
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Education
No Degree - Social Wrok
University of Whitewater
Whitewater WINo Degree - Massage Therapy
Professional Hair Design Academy
Eau Calire Wi 07.2024
Skills
Cash Handling
Reliability and punctuality
Customer Relations
Organizational abilities
Professionalism and Courtesy
Timeline
Cashier
River Country Cooperative
12.2023 - Current
Barista
4:30 Am Coffee House
07.2023 - 03.2024
Guest Service Representative
Kwik Trip
07.2021 - 11.2023
Babysitter
Laura Stevens
01.2018 - 08.2021
No Degree - Social Wrok
University of Whitewater
No Degree - Massage Therapy
Professional Hair Design Academy
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