Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tesha Hood

Arlington,TX

Summary

Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities. Enthusiastic Leasing Consultant with 2 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Passionate individual with 2 years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.

Overview

11
11
years of professional experience

Work History

Leasing Assistant

Sterling Personnel
Grand Prairie, TX
12.2023 - Current
  • Assisted with the preparation and execution of lease documents for new tenants.
  • Maintained accurate records of tenant contracts, leases, and payments.
  • Organized and updated tenant files on a regular basis.
  • Conducted market research to identify competitive rental rates in the area.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Answered phone calls from prospective tenants and provided information about available rental units.
  • Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
  • Advised tenants on their rights under the terms of their lease agreement.
  • Collected rent payments from tenants and processed them into accounting software.
  • Prepared monthly reports summarizing occupancy levels, rents received, renewal rates.
  • Inspected vacant units prior to move-in to ensure they are ready for occupancy.
  • Coordinated maintenance services for existing tenants as needed.
  • Processed applications for prospective tenants and conducted background checks.
  • Resolved tenant complaints promptly and professionally.
  • Monitored tenant accounts for late or missed payments.
  • Negotiated lease renewals with existing tenants.
  • Scheduled viewings of rental properties with prospective tenants.
  • Organized open house events to promote available rental units.
  • Created marketing materials such as flyers and brochures to advertise rental properties.
  • Worked closely with property managers to ensure that all leasing activities are completed efficiently.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Contacted and followed up with tenants on renewal notices.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Tracked leads using CRM software and followed up with interested parties.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Prepared detailed budgets and financial reports for properties.
  • Met with clients to negotiate management and service contracts.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared and submitted monthly tenant visit logs.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Recommended clarifications and changes in program policies to director of property management.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.

Manager

Missing Sock Laundry
Shreveport, LA
01.2014 - 08.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Inbound Stower

Amazon Warehouse
Arlington, TX
09.2023 - 12.2023
  • Unloaded inbound freight and placed it into designated bays or slots.
  • Verified accuracy of incoming shipments using pick lists and manifests.
  • Utilized proper lifting techniques to move product from pallets to shelves.
  • Ensured that all items were properly labeled and stored in their designated locations.
  • Maintained a safe, clean, and organized work environment at all times.
  • Scanned barcodes on products to ensure accurate tracking of inventory levels.
  • Inspected material handling equipment for any damages before use.
  • Assisted with loading outbound orders onto trucks according to shipping instructions.
  • Performed regular cycle counts to maintain an up-to-date inventory record.
  • Reported discrepancies between physical count and computer records immediately to supervisor and manager.
  • Identified damaged goods received as part of the shipment process and reported them accordingly.
  • Followed safety procedures while operating powered industrial vehicles.
  • Ensured compliance with company policies, procedures, and standards related to warehouse operations.
  • Adhered to food safety regulations when handling perishable products.
  • Communicated effectively with team members regarding daily tasks and expectations.
  • Trained new employees on job duties, company policies, and safety protocols.

DSW Worker

Golden Patient Care
Shreveport, LA
05.2019 - 09.2023
  • Provided direct clinical services to individuals with disabilities and their families.
  • Facilitated group activities, such as social skills development, problem solving and communication strategies.
  • Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
  • Conducted assessments of client needs, abilities and strengths to develop individualized service plans.
  • Developed Individual Education Plans for students with special needs.
  • Collaborated with interdisciplinary teams to coordinate services for clients.
  • Participated in case conferences to review client progress.
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Provided crisis intervention services when needed.
  • Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
  • Attended workshops, training sessions on topics related to disability supports, services.
  • Educated family members on how best to support the clients' needs at home or within the community setting.
  • Coordinated referrals for additional resources that may benefit the client's well-being.
  • Advocates for clients by attending meetings with school districts or other agencies regarding educational placements and services.
  • Assessed physical environment of homes or other settings where clients reside to ensure safety standards are met.
  • Provided transportation assistance for clients who need assistance getting from one place to another.
  • Communicated effectively both orally and written with a variety of stakeholders including clients, families, teachers, administrators.
  • Developed positive relationships with community providers in order to enhance service delivery.
  • Ensured compliance with all applicable laws governing disability supports and services.
  • Participated in quality assurance activities designed to improve program effectiveness.
  • Actively sought out opportunities for professional growth through seminars, workshops or online courses.
  • Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
  • Transported clients to and from community gatherings and scheduled appointments.
  • Created client agendas and monitored activity to promote efficient follow through.
  • Conducted long and short-term program planning to improve methods and procedures.
  • Developed written guidelines and procedures to successfully deliver self-advocacy services.
  • Developed department policies and procedures adhering to quality and performance measures.
  • Collaborated with human and social service agencies to generate referrals to facilitate services.
  • Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
  • Evaluated service note content for description representative of clients' responses to specified services.
  • Analyzed support note data to measure client performance.
  • Promoted collaboration across multiple service lines to support [Type] and [Type] clients.
  • Represented organization at regional meetings with state departments, associations and legislature.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
05-2005

Some College (No Degree) - Medical Assisting

Platt Community College
Oklahoma City, OK

Skills

  • Lease Agreement Preparation
  • Lease Agreements
  • Leasing Terms And Specifications
  • Background In Lease Management
  • Tenant Issue Resolution
  • Contract Coordination
  • Tenant Screening
  • Rental Pricing Strategies
  • Market Research
  • Paperwork Processing
  • Customer Service
  • Tenant Liaison
  • Revenue Collection Report Preparation
  • Accounting Management
  • Resident Assistance
  • Maintenance Requests
  • Property Maintenance
  • Unit Maintenance
  • Prospect Vetting
  • Application Checks
  • Application Verification
  • Clear Communication
  • Showing And Leasing Of Units
  • Property Tour Coordination
  • Property Tours
  • Property Showing
  • Fair Housing Laws Knowledge
  • Property Marketing
  • Application Processing

Timeline

Leasing Assistant

Sterling Personnel
12.2023 - Current

Inbound Stower

Amazon Warehouse
09.2023 - 12.2023

DSW Worker

Golden Patient Care
05.2019 - 09.2023

Manager

Missing Sock Laundry
01.2014 - 08.2024

High School Diploma -

Fair Park High School

Some College (No Degree) - Medical Assisting

Platt Community College

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Tesha Hood