Tesha Kirk
Cypress,TX
Summary
As a motivational leader and adept problem-solver, I possess advanced skills in supervision, team building, and customer service. My experience includes swiftly adapting to new roles and implementing positive changes to propel company success. I am dedicated to employing training, monitoring, and morale-boosting strategies to enhance employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Warranty Manager/Service Coordinator
Generator Supercenter
Tomball, TX
10.2021 - 04.2024
- I provided technical support to customers concerning product warranties and conducted thorough reviews and analyses of warranty claims to ascertain coverage eligibility.
- I prepared monthly reports detailing warranty performance metrics for review by senior management. Additionally, I facilitated coordination among internal departments, including sales, installation and aftermarket regarding warranty-related issues.
- Developed and implemented procedures for processing warranty claims efficiently.
- Addressed customer concerns and resolved complaints that necessitated escalation to management..
- Provided support to field technicians during service visits when necessary.
- I contributed to the creation of training materials focused on service coordination procedures and managed the coordination of service schedules and client appointments.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Accounts Receivable Clerk
Generator Supercenter
Tomball, TX
02.2022 - 11.2022
- Compiled weekly aging reports to monitor overdue client payments and conducted follow-ups as needed..
- Processed invoices, credit memos, and other documents pertaining to accounts receivable. Accountable for recording customer payments in the accounting software system.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Reviewed client payment records and arranged collection efforts accordingly.
- Collaborated intimately with internal teams to address and rectify customer billing and payment discrepancies.
- Assisted with month-end and year-end closing processes.
Field Supervisor
J&W Janitorial
Houston, TX
05.2019 - 09.2021
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Monitored project progress against established timelines and budgets.
- Developed strategies for improving operational efficiency in the field operations department.
- Assigned duties to field personnel according to their qualifications or experience level.
- Maintained accurate records of employee timecards, leave requests.
Office Manager
TFC Mechanical
Waller, TX
02.2015 - 05.2019
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- I developed and implemented office policies and procedures. I provided administrative support to the management team, which included preparing reports and presentations. Additionally, I conducted training for new hires on office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- I conducted employee performance reviews and offered continuous feedback and coaching to enhance performance. Additionally, I examined completed tasks to ensure consistency, quality, and adherence to standards.
Education
Associate of Arts - Photography
Lone Star College
Tomball, TX04-2005
Skills
- Financial Tracking
- Policy Enforcement
- Technical knowledge
- Complaint Handling
- Emergency Response
- Customer Service
- Process Improvement
- Multitasking
- Effective Communication
- Negotiation and Conflict Resolution
- Time Management
- Problem-solving abilities
- Onboarding and Orientation
- Excellent Communication
References
References available upon request.
Timeline
Accounts Receivable Clerk
Generator Supercenter
02.2022 - 11.2022
Warranty Manager/Service Coordinator
Generator Supercenter
10.2021 - 04.2024
Field Supervisor
J&W Janitorial
05.2019 - 09.2021
Office Manager
TFC Mechanical
02.2015 - 05.2019
Associate of Arts - Photography
Lone Star College
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