Tesha Stevenson
Chesterfield,MO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
City of Saint Louis Water Department
Saint Louis, Missouri
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding billing and billing arrangements.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Mentored/trained new employees on procedures
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prepared and evaluated refused report for billing
Data Entry Clerk
City Of Saint Louis
Saint Louis, MO
01.2003 - 06.2013
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Collaborated with other departments to resolve issues regarding detainees
- Utilized specialized software applications related to the job role
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors and judges.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed and updated account information in computer system.
- Proofread and edited documents to correct errors.
- Contacted customers via phone or email to address data inquiries.
- Created reports and audited charts to maintain concise records.
- Processed incoming prisoners including searching, photographing, fingerprinting, and completing paperwork.
- Coordinated with other law enforcement agencies regarding the transfer of inmates from one facility to another.
Education
Medical Assistant - Medical Assisting
Midwest Institute
Fenton, MO12-2001
Skills
- Account updating
- Call Management
- Paperwork Processing
- Data Collection
- Information Security
- Scheduling
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Data Entry
- Report Generation
- Calendaring
- Problem-solving abilities
- Spreadsheets
- Office equipment proficiency
- Building rapport
- Courteous demeanor
- Documentation
- Administrative Support
- Customer Education
- Tactful and diplomatic
- Adaptive team player
- Report creation
- Clerical Support
- Grammar
- Account Management
- Customer Relations
- Critical Thinking
- Customer Relationship Management (CRM)
- Report Preparation
- Reading Comprehension
- Problem Resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
City of Saint Louis Water Department
06.2024 - Current
Data Entry Clerk
City Of Saint Louis
01.2003 - 06.2013
Medical Assistant - Medical Assisting
Midwest Institute
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