Teshale Agillo
Hemmersbach US LLC
Wauwatosa,Wisconsin
17
years of professional experience
Customer-focused Field Service Technician with hands-on experience across IT hardware, telecom systems, and commercial electrical work. Handles on-site installs, diagnostics, and repairs for desktops, networks, broadband, and power systems while providing clear updates that support safe, efficient service.
Work History
IT Field Service Technician
3 Years 3 Months- Installed and configured hardware, including laptops, desktops, printers, and docking stations, to ensure seamless user experiences.
- Provided on-site field support for Hemmersbach US LLC client workstations and peripherals, ensuring continuous functionality and user satisfaction.
- Resolved network and login issues to restore client access, and connectivity issues at customer locations.
- Delivered corporate desktop solutions and set up localized network hardware across multiple client sites to enhance client operations.
Telecommunication Field Technician
4 Years 6 Months- Deployed, diagnosed, and provisioned residential and commercial broadband technologies, including specialized Cable and DSL infrastructure.
- Utilized precise signal-level meters and diagnostic tools to isolate and repair faulty infrastructure, distribution wiring, and customer premises equipment.
- Managed customer relations during field service restorations, gathering fault summaries and providing progress updates to enhance customer satisfaction.
- Onboarded and mentored new-hire field technicians on safety protocols, standard operating procedures, and technical field analysis to ensure compliance and effectiveness.
- Collaborated with dispatch and field supervisors to optimize routing and log technical milestones, facilitating timely resolution of complex issues.
Electrician
3 Years 2 Months- Installed heavy-duty commercial electrical infrastructure, containing rigid/EMT conduit runs, power distribution panels, and complex motor controls.
- Led specialized team of electricians in auditing legacy circuit maps and executing system upgrades, enhancing operational reliability.
- Diagnosed and repaired large-scale commercial refrigeration and HVAC/R electrical components to prevent inventory loss.
- Executed fault-finding loops on faulty wiring networks to mitigate fire hazards and ensure compliance with safety standards.
- Managed preventive maintenance schedules for electrical switch gear and main breaker assemblies, promoting consistent operational integrity.
Education
Associate Degree
Technical Diploma
Skills
IT & Networking: IP Assignment & Configuration
Active Directory
DHCP
DNS Management
Account management
Permission Assignments.
Hardware & Telecommunications: Device deployment
Peripheral support
Cable/DSL systems
Signal diagnostics.
Signal diagnostics
Hardware installation
Electrical & Mechanical: Cable management
Network cabling
Power supply systems
Equipment troubleshooting
System diagnostics
Network troubleshooting.
Field Operations: Maintenance planning
Technical assessment
Blueprint interpretation
Ladder safety
Time management.
Printer configuration
Timeline
IT Field Service Technician
Hemmersbach US LLC
08.2023 - CurrentRead More
Telecommunication Field Technician
Charter Communications Inc.
02.2017 - 08.2021Read More
Electrician
Jupiter International Hotel
04.2010 - 06.2013Read More
Milwaukee Area Technical College (MATC)
Associate Degree
Read More
Milwaukee Area Technical College (MATC)
Technical Diploma
Read More