Teshanta Lee
Farmington,MI
Summary
Meticulous Executive Housekeeping Manager using 25 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services. Focused enhancing overall guest experience by providing superior and timely room cleaning. Highly organized and attentive to detail with strong organizational and time management skills.
Overview
28
28
years of professional experience
Work History
Housekeeping Manager
Holiday Inn Express Hotel Suites
02.2016 - 12.2023
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Leading team of 20 housekeeping staff, providing guidance and training to ensure excellence in service and cleanliness
Housekeeping Manager/Housekeeping Supervisor
Fairfield Inn & Suites By Marriot
06.1999 - 02.2016
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Managed a team of 15 housekeeping staff, ensuring a high level of cleanliness and providing training.
Housekeeper/Laundry Attendant
Marriot Hotel
05.1996 - 06.1999
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Phillip J. Murray- Wright High School
Detroit, MI 4820806.1986
Skills
- Leadership
- Cross- functional team management
- Staff training and development
- Customer service
- Organizational skills
- Time management
- Inventory management
- Vendor relations
- Problem- solving
- Safety protocols
Accomplishments
- Achieved 90%- 100% in cleanliness for guest rooms within the hotel.
- Participated in opening and renovating two new successful hotel establishments.
- Received Employee of the Year Award multiple times throughout 29 years of service.
Timeline
Housekeeping Manager
Holiday Inn Express Hotel Suites
02.2016 - 12.2023
Housekeeping Manager/Housekeeping Supervisor
Fairfield Inn & Suites By Marriot
06.1999 - 02.2016
Housekeeper/Laundry Attendant
Marriot Hotel
05.1996 - 06.1999
High School Diploma -
Phillip J. Murray- Wright High School
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