TeSheena Snelling
Jacksonville,NC
Summary
Friendly, reliable professional with 8+ years of customer service experience. Passionate about providing excellent customer service, wanting to make sure that every customer is served has the best experience and all needs are met and expectations are exceeded. Regarded by managers and peers as having a strong attention to detail, extremely organized and a good listener.
Overview
12
12
years of professional experience
Work History
New Patient Care Specialist
Advanced Diabetes Supply
Carlsbad, CA
12.2019 - Current
- Perform excellent customer service while obtaining patient demographics.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients on diabetic supplies.
- Delivered excellent patient experiences and direct care.
- Adapts quickly to frequent changes in processes and improvement's
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Types 35 wpm
- Maintained high call volume per day(50-60+ combined inbound and outbound calls per day)
- Perform additional responsibility or any special projects required.
- Worked closely with Billing and Insurance; and Physician Support departments to confirm patients orders are eligible to ship.
- Managed an average of 150+ accounts per month
- Attends all department, team, and weekly company meetings as required.
Child and Youth Program Technician
MCCS
Okinawa, Japan
04.2017 - 06.2018
- Effectively communicated with parents, management, and co-workers on daily basis.
- Provided daily customer service to vendors, families, and commands.
- Ability to work in fast-paced environment while effectively multi-tasking.
- Worked fluctuating schedules depending on center needs.
- Opened and closed facility
- Plans and conducts activities for parents encouraging parents to become involved.
- Conducted parent orientation for new enrolling children.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Helped and created lesson plans following certain guidelines.
- Arranges for and serves appropriate snacks or meals where applicable.
- Explained program regulations and procedures to program users to enable better services utilization.
- Helped conduct monthly meetings with center staff.
- Inventories equipment on recurring basis and recommends replenishing damaged, missing, and depleted supplies.
- Sets up displays and bulletin boards.
- Used Windows systems to generate and process automated program forms.
- Managed program field office activities to increase program awareness and participation.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Maintained clean reception area to promote positive, professional environment for customers.
Child and Youth Program Assistant
MCCS
Okinawa, Japan
09.2015 - 04.2017
- Provided excellent customer service and parent satisfaction.
- Demonstrated proper work methods and provided work-related guidance to subordinates.
- Promoted positive interactions with children, youth, and adults.
- Assisted participants with special projects, homework, and life skills
- Provided care, supervision, oversight, and accountability for program participants.
- Maintained filing of all paperwork and portfolios.
- Maintained classroom organization
Child and Youth Program Assistant
MCCS
Beaufort, SC
05.2011 - 12.2013
- Assisted parents and communicated in a positive and professional manner.
- Cohered to the standards and actively supported the principles of the EEO program and prevention of sexual harassment.
- Tentatively engaged with all parents ensuring eye contact, verbal confirmation and ensuring any issues were addressed smoothly.
- Provided World Class Customer Service with an emphasis on courtesy.
- Worked closely with school-aged children and teens.
- Chaperoned field trips.
Education
High School Diploma -
Greenville High School
Greenville, GA05.2005
Skills
- Customer Service/Support
- Documenting and Recording Information
- Cash Handling
- Articulate
- Reliable
- Etiquette
- Leadership
- Oral/Verbal Communication
- Scheduling
- Organization
- Time Management
- Training
- Administrative Experience
- Problem Solving
- Providing Information and Resources
- Microsoft Windows Proficient
Timeline
New Patient Care Specialist
Advanced Diabetes Supply
12.2019 - Current
Child and Youth Program Technician
MCCS
04.2017 - 06.2018
Child and Youth Program Assistant
MCCS
09.2015 - 04.2017
Child and Youth Program Assistant
MCCS
05.2011 - 12.2013
High School Diploma -
Greenville High School
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