Teshia Brown
Fairfield,CA
Summary
Methodical and detail-oriented Post Closer. Consistently surpass demanding targets and meet quality assurance requirements. Skilled at working in chaotic, high-volume settings with tough objectives. Team-minded, dependable and industrious.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Closing Administrator
First Republic Bank
San Francisco, CA
05.2021 - Current
- Reviewed post-closing documents to ensure accuracy and completeness.
- Prepared closing files for final review and approval by management.
- Generated reports related to closed loans and other mortgage transactions.
- Managed incoming customer inquiries regarding post-closing issues.
- Assisted with resolving discrepancies between lender's documents and title policies.
- Monitored daily workflow queues for post-closing tasks requiring completion.
- Answered questions and advised customers regarding loans and transactions.
- Prepared and delivered loan documents to title and escrow teams.
Licensed Mortgage Loan Originator
Prosper Marketplace Inc
San Francisco, CA
08.2019 - 05.2021
- Analyzed loan applications and credit information to determine eligibility of borrowers for mortgage loans.
- Educated customers regarding actions and strategies for debt repayment.
- Updated client account information and records in company databases.
- Prepared detailed loan application packages for review by underwriters.
- Negotiated terms of loans with customers based on their individual needs.
- Processed loan applications in accordance with established policies and procedures.
- Assisted customers in selecting the most suitable type of mortgage product according to their specific needs.
- Ensured compliance with federal regulations such as Truth-in-Lending Act, Real Estate Settlement Procedures Act, Equal Credit Opportunity Act and Home Mortgage Disclosure Act.
- Gathered client debt, credit and income information to determine loan eligibility.
- Located and suggested loan packages that met client needs and priorities.
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Property Manager
Vista Del Monte
San Francisco, CA
09.2018 - 02.2019
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Property Manager
CCH
Oakland, CA
10.2015 - 10.2018
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Assistant Property Manager
CCH
Oakland, CA
02.2013 - 10.2015
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Education
Bachelor of Arts - Political Science
Spelman College
Atlanta, GA05.2002
Associate of Arts - Social & Behavioral Science
Napa Valley College
Napa, CA06.1999
CA Real Estate Salesperson -
California DRE
Skills
- Mortgages and loans
- Banking operations
- Microsoft Office, Yardi, OneSite, Teams
- Team building and management
- Operational improvement
- Invoicing and billing
- Accounts payable and receivable
- Scheduling and calendar management
Certification
- TCS, COS, CFS, CMH, EIVS, NPCC (Novagradic Property Compliance)
- California Registered Tax Preparer
Timeline
Residential Closing Administrator
First Republic Bank
05.2021 - Current
Licensed Mortgage Loan Originator
Prosper Marketplace Inc
08.2019 - 05.2021
Property Manager
Vista Del Monte
09.2018 - 02.2019
Property Manager
CCH
10.2015 - 10.2018
Assistant Property Manager
CCH
02.2013 - 10.2015
Bachelor of Arts - Political Science
Spelman College
Associate of Arts - Social & Behavioral Science
Napa Valley College
CA Real Estate Salesperson -
California DRE
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