Teshia Robinson
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Proven ability to enhance team performance through effective coaching and motivation. Skilled in inventory control and decision-making, consistently achieving high customer satisfaction and operational excellence. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
21
21
years of professional experience
Work History
Shift Manager
Army & Air Force Exchange
03.2018 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Assistant Shift Manager
Army & Air Force Exchange Burger King
08.2004 - 03.2018
- Processed employee payroll in a timely and accurate manner.
- Coordinated and processed food truck orders.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule
Education
No Degree - Accounting
Troy University Montgomery
Montgomery, ALHigh School Diploma -
Sidney Lanier High School
1756 South Court St05-2005
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Inventory Stocking
- Opening and closing procedures
- Punctual and reliable
- Performance reviewing
- Shift checklists
- Computer skills (Microsoft)
- Staff supervision
Awards
20 Years of Service Award
15 Years of Service Award
Thanks for Contributing
Thanks for Making it Better Award
10 Year Service Award
Thanks for Serving
Proficiency & Excellence Award
5 Years of Service Award
Timeline
Shift Manager
Army & Air Force Exchange
03.2018 - Current
Assistant Shift Manager
Army & Air Force Exchange Burger King
08.2004 - 03.2018
No Degree - Accounting
Troy University Montgomery
High School Diploma -
Sidney Lanier High School
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