Te'Shon Taylor
Alexandria,VA
Summary
Motivated and customer-oriented professional with extensive experience in both customer service and leasing. Skilled in providing exceptional service, resolving customer inquiries, and creating positive experiences. Dedicated to delivering high-quality service while ensuring customer satisfaction and retention in both retail and leasing environments.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
JBG Smith
04.2022 - Current
- Conduct tours of available apartments and amenities, highlighting key features and benefits.
- Assist in the leasing process, including application submissions, lease agreements, and move-in coordination.
- Promote available units, negotiate lease terms, and close deals to meet leasing goals.
- Build and maintain strong relationships with tenants to foster a positive living environment and encourage lease renewals.
- Address tenant concerns, complaints, and maintenance issues in a timely and professional manner.
Benefit Specialist
Allianz Global Assistance USA
07.2020 - 04.2022
- Assist cardholders with inquiries regarding their card benefits, coverage details, and claims processes.
- Explain and clarify the details of various benefits offered through card programs, including travel, insurance, and emergency assistance.
- Guide customers through the claims process, help submit claims, and ensure proper documentation is provided.
- Address and resolve issues or disputes related to card benefits, ensuring customer satisfaction.
- Maintain accurate records of customer interactions, claims, and resolutions.
Sales Associate
Nordstrom
11.2017 - 03.2020
- Greet and assist customers, providing friendly and knowledgeable service.
- Drive sales by understanding customer needs and recommending products or services.
- Maintain up-to-date knowledge of products, promotions, and store policies.
- Work with other associates and supervisors to meet sales goals and provide excellent customer experiences.
Sales Associate/Key Holder
The Art of Shaving
02.2016 - 04.2019
- Greet and assist customers, provide product information, and ensure a positive shopping experience.
- Achieve sales targets through product promotion, upselling, and cross-selling.
- Open and close the store, ensuring it’s properly secured and operations run smoothly.
- Manage cash register, process transactions, and handle returns or exchanges.
- Take charge in the absence of a supervisor, directing the team, and ensuring tasks are completed.
Education
High School Diploma -
Forestville Military High School
Forestville, MD05-2015
Skills
- Customer Service
- Data Entry
- Time Management
- Problem-Solving
- Team Collaboration
- Active Listening
- Technical Proficiency
Timeline
Leasing Consultant
JBG Smith
04.2022 - Current
Benefit Specialist
Allianz Global Assistance USA
07.2020 - 04.2022
Sales Associate
Nordstrom
11.2017 - 03.2020
Sales Associate/Key Holder
The Art of Shaving
02.2016 - 04.2019
High School Diploma -
Forestville Military High School
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