Teshon Taylor
Alexandria,VA
Summary
With a strong background in customer service and hospitality, I have developed a comprehensive skill set through various roles. In each position, I’ve demonstrated a commitment to delivering exceptional service, building lasting relationships with customers, and resolving issues promptly. My experience in retail and hospitality has honed my ability to manage customer inquiries, guide individuals through complex processes, and ensure positive experiences.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Washington Plaza Hotel
Washington , DC
07.2023 - Current
- Greet and check in guests in a friendly and professional manner, ensuring a welcoming experience.
- Handle and resolve guest complaints or concerns promptly, ensuring customer satisfaction.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Ensure the front desk area is organized, clean, and well-stocked with necessary materials (e.g., registration forms, brochures).
- Assist in administrative tasks, such as updating guest records, preparing reports, and handling correspondence.
Benefits Specialist
Allianz Global Assistance USA
Remote
08.2020 - 06.2023
- Provide guidance to clients and customers regarding their insurance benefits, coverage options, and claims status.
- Address customer concerns, resolve issues, and escalate complex cases to the appropriate department for further action.
- Maintain accurate records of customer interactions, claims status, and outcomes to ensure proper follow-up and documentation.
- Assist customers with the benefits enrollment process, explaining available plans, coverage options, and the enrollment timeline.
Sales Associate
Nordstrom
Arlington, VA
11.2017 - 03.2020
- Provide exceptional customer service by greeting and assisting customers in a friendly, professional manner.
- Maintain in-depth product knowledge to assist customers in making informed purchasing decisions.
- Participate in sales events and promotions to drive customer engagement and sales growth.
- Create a positive and welcoming shopping environment by maintaining store cleanliness and order.
- Collaborate with team members and supervisors to meet and exceed store performance targets.
Key Holder
The Art of Shaving
Washington, DC
11.2016 - 02.2019
- Open and close the store, ensuring that security protocols and procedures are followed.
- Provide exceptional customer service, assisting customers with product selection and inquiries.
- Handle cash transactions, process returns, and manage point-of-sale (POS) systems.
- Address customer complaints or concerns, and resolve issues promptly.
Education
High School Diploma -
Forestville High School
Forestville, MD05-2015
Skills
- Data Entry and Record Maintenance
- Confidentiality
- Team collaboration
- Conflict resolution
- Compliance knowledge
- Technology Proficiency
Timeline
Front Desk Agent
Washington Plaza Hotel
07.2023 - Current
Benefits Specialist
Allianz Global Assistance USA
08.2020 - 06.2023
Sales Associate
Nordstrom
11.2017 - 03.2020
Key Holder
The Art of Shaving
11.2016 - 02.2019
High School Diploma -
Forestville High School
Similar Profiles
TeShon TaylorTeShon Taylor
Sales Coordinator at Washington Plaza HotelSales Coordinator at Washington Plaza Hotel
Shane Allen DegomaShane Allen Degoma
Front Desk Agent at Washington Plaza HotelFront Desk Agent at Washington Plaza Hotel
AELITA ALYOHINAAELITA ALYOHINA
Front Desk Agent at Washington Plaza HotelFront Desk Agent at Washington Plaza Hotel